Medical Secretary

**HOURS: Total Weekly hours 37.**

Monday 8.00am to 4.30pm

Tuesday 7.15am to 12.00pm

Wednesday 8.00am to 4.30pm

Thursday 8.00am to 4.30pm

Friday 8.00am to 6.45pm

**Main Duties**
- Ensure an effective and efficient reception and telephone service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments following practice procedures
- Explain test results as per doctors’ instructions and action tasks appropriately and efficiently
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are directed to the most appropriate part of the service
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Input data into the patients’ healthcare records as necessary
- Action requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Maintain a clean and tidy waiting room
- Monitor and maintain the reception area
- Support all clinical staff with general tasks as requested

This list is not exhaustive and will also include, from time-to-time, reasonable management requests which are not included in the above.

**Essential Experience**:

- Evidence of working autonomously and as part of a team.
- Work accurately and methodically
- Pay attention to detail
- Work with all types of people
- Be helpful and reassuring when dealing with patients and their families
- Ability to work in a changing environment
- Ability to prioritise tasks
- Problem solving skills

**Desirable Experience**:

- Previous Experience of working in the NHS or Primary Care
- Use medical terminology
- Pharmacy experience/dispensary
- Ability to recognise own limitations and act appropriately

**Essential Qualifications**:
General education to GCSE/O-level standard including; English, Maths and IT Skills

**Desirable Qualifications**:
Typing qualifications, Higher education, NVQ2 and NVQ3, GPhC qualification, Commitment to further professional development

**Essential Skills, Knowledge and Competencies**:
Strong organisational skills, attention to detail, excellent oral and written communication skills, tact, discretion and respect for confidentiality, a pleasant and confident telephone manner, reliability and honesty, time management, ability to use initiative.

**Essential Skills, Knowledge and Competencies**:
Knowledge of clinical system - SystmOne

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £10.69 per hour

**Benefits**:

- On-site parking
- Sick pay

Schedule:

- Monday to Friday

COVID-19 considerations:
Staff and patients can wear a mask/face covering if they feel vulnerable, and encouraged to wear one if they develop Covid symptoms. PPE is provided for all staff.

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Receptionist/secretarial: 1 year (required)

Work Location: In person