Print Operations Associate Ii
2 weeks ago
**City**:City of London
**State/Province**:London
**Country**:United Kingdom
**Department**:Service Delivery
**Date**:Monday, March 13, 2023
**Working time**:Full-time
**Ref#**:20022309
**Job Level**:Individual Contributor
**Job Type**:Experienced
**Job Field**:Service Delivery
**Seniority Level**:Entry Level
**Description & Requirements**:
**About Xerox Holdings Corporation***Benefits*
- Yearly Bonus
- City Living Allowance
- Onsite Training
*Purpose:*- The role holder is accountable for managing service delivery to one or more client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction. They will have focus on the following:
- Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Developing strong relationships and networks (KPI: Strong network in place & network used effectively to ensure service excellence)
- Intermediate level job with some work experience
- Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
- Identifies problems in straightforward situations, and makes sound decisions using standard procedures
- Works within established procedures with a moderate degree of supervision-
- Demonstrated ability to work with mínimal supervision to achieve excellent customer and employee satisfaction
- Formal or informal team leadership experience
- Client relationship development experience to build and maintain effective relationships and resolve concerns or problems at the site level
- Experience in a print production environment
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