Receptionist

3 weeks ago


Salford, United Kingdom Millennium Hotels Full time

**The Copthorne Hotel Manchester **is seeking an experienced full-time **Receptionist **to provide a warm welcome, helpful and efficient service to guests
- _Do you enjoy delivering excellent customer service?_
- _Do you enjoy helping people?_
- _Are you a great team player?_

**As Receptionist your key responsibilities include**:

- Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
- Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard
- Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
- Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
- Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively
- To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.

**We are keen to hear from applicants with the following**:

- Previous experience in a quality hotel
- Excellent communications skills
- A positive, ‘can do’ attitude
- The ability to work well under pressure
- Excellent customer service skills
- Experience of using a Front Office Management system, e.g., Opera
- Ability to work on a rota basis, including weekend work. Full-time position of 40 hours per week. Typical shifts are 07:00-15:30 or 14:30-22:00, as the business requires

**About the Hotel**:
The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.

**About the Group**:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**:
We offer a competitive benefits package including:

- Pension Plan
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage at Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Free parking for team members
- Length of Service related holiday scheme
- Uniform (where applicable)
- Long Service Awards
- Employee of the Month/Year
- Recommend a Friend Scheme

... As well as opportunities to develop and progress your career

We are an equal opportunities employer.

**To apply**

Please forward your CV outlining your suitability for this role.

**Salary**: £20,800.00 per year

Schedule:

- 8 hour shift


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