Head of Customer Service

3 weeks ago

London, United Kingdom Euro Car Parks Full time

**Head of Customer Service**

£60,000.00 plus excellent bonus structure and excellent career progression.

You will benefit from excellent training and development.

An exciting opportunity has arisen in our London office for a Head of Customer Service to join Processing Centre/ Customer Services Centre with excellent customer service skills to join our dedicated team and contribute to our growth.

You will be responsible for the management of an extremely busy team of 30. We are looking for a passionate, pro-active, enthusiastic and motivated team player to provide the highest standards of professionalism. This is a fantastic opportunity for someone with previous management experience, successful delivery of KPI’s, excellent team leading skills and a genuine passion for customer service. We are looking for someone with proficient IT skills, working with Microsoft and other software packages as well as reporting.

Euro Car Parks is a renowned national car parking operator and one of the leading UK providers of innovative and technology-based car parking solutions. Providing specialist car parking services to a wide range of blue chip clients throughout the UK.

We are looking for an experienced Head of Customer Service to join our team in our Central London office.

**Head of Customer Service responsibilities will include**:

- Leading, promoting and driving the department performance and customer experience
- Leading, managing and delivering the Company strategy to achieve optimised customer experience
- Leading, managing and monitoring operational teams and processes whilst meeting compliance standards and expectations
- Identifying, building and maintaining positive internal and external stakeholder relationships
- Developing your team by recognising and cultivating talent
- Training, quality checks and workforce planning
- Process improvement, implementation and growth
- Manage the KPI and SLA Process
- Recruitment and resource planning
- Hands on role, working with customers to resolve any queries and complaints
- Experience of successfully working in and delivering customer service at a senior level
- Ability to deliver in a fast-paced environment
- Experience in effectively managing a range of tasks and priorities, simultaneously
- A proven track record in excellent facilitation, communication and engagement at multiple levels
- Ability to engage, challenge and influence stakeholders
- Excellent problem solving and troubleshooting skills
- Role models excellent people management, leadership, coaching and motivational skills
- Is commercially astute

We are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £60,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

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