Team Leader

6 months ago


Guildford, United Kingdom National Centre for Domestic Violence Full time

The National Centre for Domestic Violence is a Community Interest Company which means we are a not for profit organisation. We are the leading organisation in the UK helping to provide a free, fast emergency service to victims of domestic violence and abuse regardless of their financial circumstances, delivering exceptional client care.

**The Role**:
Working under the Supervision of the Operations Manager you will work proactively and efficiently to provide the highest level of service and client care whilst managing a team of call handlers (Helpline Advisors). This role gives you the opportunity to help people change their lives for the better.

**Main Duties**:

- Training of new starters along with refresher training for existing employees
- Organising shifts making sure we are staffed to meet required demands
- Assist with other HR meetings
- Assisting with team meetings, calls, follow-up’s and actions
- Reviewing performance with Operations Manager
- Conducting 1-2-1s and reviews with team members
- Return to work interviews with team members following absences
- Administration of our in-house CRM

**Additional Duties as required**:

- Covering calls
- Covering Admin Assistant role
- Handling overflow reception calls
- Covering the Operations Manager when necessary

**Person Specification**:

- Experience of supervising a team
- Highly organised and able to prioritise
- Remains calm under pressure
- Good communication skills
- Good problem solving skills
- Excellent IT skills
- You will be comfortable working in a fast-paced environment dealing with matters of a sensitive nature. Experience
- Experience of working within a Domestic Abuse oganisaion or similar is an advantage but not essential

This is a hybrid role working from home and our Guildford office.

Hours are 9am to 5.30pm with some flexibility.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have experience of managing a remote team?

**Experience**:

- Management: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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