Employee Relations Specialist

3 weeks ago

Burgess Hill, United Kingdom Amex Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together. #LI-Hybrid

As part of the Colleague Experience Group, Colleague & Labor Relations (CLR) focuses on providing advice and support to colleagues and people leaders to resolve workplace issues, develop and interpret policies, and help manage employee conduct and performance. Our mission is to drive a fair and consistent colleague experience, support the business and deliver the highest quality employment and labor relations solutions.

**This role forms a critical part of the UK Colleague and Labor Relations Team.**:
The Colleague and Labor Relations Specialist role will provide the delivery of ‘best in class’ CLR consultancy service to Business Leaders and employees as well as to Leaders across the Americas, EMEA and APAC. Whilst focused on our UK colleagues, as a global organisation, this role will also support our CLR deliverables across other markets. HR experience in other markets and/or skills in languages other than English would be an excellent addition.

**How will you make an impact in this role?**:
Provide comprehensive expert advice to business leaders on a high volume of CLR cases covering all aspects of the employment relationship. Understand, interpret and analyse changes in Employment Law in order to develop proactive strategic solutions whilst maintaining compliance. Drive continuous review and benchmarking activities to ensure CLR service is outstanding Deliver training to support upskilling for leaders on key CLR topics. Ensure correct use of CLR Portal system to log, update and maintain accurate case records and deliver ad hoc CLR projects. Partner effectively with the broader Global Colleague & Labor Relations teams, Business Leaders, General Counsel Office, CEG colleagues and third party suppliers including Health & Safety and Occupational Health. Communicate effectively with CLR colleagues in other regions on issues which impact their business areas

***:
**Minimum Qualifications**:

- Significant Employee Relations case management experience in a large matrix organization - including disciplinary, grievance, performance, absence, ill health, flexible working, redundancy, contractual changes, etc.
- Ability to interact effectively and quickly build credibility with Leaders
- Excellent interpersonal skills and ability to influence
- Strong organisational / prioritisation skills
- Ability to focus both on detail and wider implications of issues
- Ability to assess individual or business readiness to handle ER issues
- Excellent written and verbal communication skills
- Project management skills
- Ability to work as part of a team and contribute to the strong cohesive team environment
- Strong presentation skills
- CIPD / HR-related or Law Degree or equivalent experience is desirable
- Experience of HR in markets outside of the UK is desirable
- Proficiency in a language other than English is desirable (in particular Spanish)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provi

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