Customer Service Representative

4 months ago

Darlington, United Kingdom The Recruitment Source Full time

We’re recruiting for Customer Service Advisors working from home (fully remote).

**Customer Service Advisor benefits**:

- Work from home fully remote with career progression available.
- Holiday allowance is variable depending on your working pattern.
- Smart / Casual dress code.
- Training is included to prepare you for this role.
- 37 hours per week, Monday to Friday

**Customer Service Advisor key skills, experiences and suitability**:

- Demonstrating sensitivity, emotional resilience and understanding of the needs of vulnerable adults and children throughout your duties.
- Provide support by undertaking a range of administrative tasks which may include but is not limited to; data cleansing and processing, issuing letters, dealing with customer enquiries and triaging of group in-boxes.
- Working positively with internal and external stakeholders.
- Accurately maintaining computer system records relevant to specific work-streams.
- Providing effective and timely customer care to internal and external customers in line with current guidance and best practice.
- Developing and maintaining knowledge of policy, procedure, and security guidelines to complete all work in accordance with Home Office Policy, Procedure and Best Practice guidelines.
- Champion inclusivity, embrace individual differences and challenge discriminatory behaviours.
- Working flexibly and providing unconditional support to other operational colleagues / areas as required.
- Being responsible for your own attendance, performance, and personal development.
- Ability to highlight and escalate issues where appropriate.
- Ability to work independently and as part of a team to achieve shared goals.
- Produce high quality work which delivers a quality service for customers.

**Customer Service Advisor pay**:
£12.84 per hour.

**Job Types**: Full-time, Permanent

**Salary**: £12.84 per hour

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Darlington: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have access to a laptop or PC

Work Location: In person

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