Welcome Centre Assistant

5 months ago


Broxbourne, United Kingdom Paradise Wildlife Park Full time

We are currently looking for people to join the Welcome Centre Team at our Award-Winning Zoo.

We want people who can work in a fast-paced environment, be passionate and knowledgeable about our products, greet everyone with a genuine smile, connect with customers and make them feel valued.

Friendly, courteous and helpful behaviour should come naturally to you. You’ll be expected to work both as part of a team and independently. Good communication skills (attentive listening, verbal communication and eye contact) are essential, as is the willingness to work flexible hours (especially on weekends and during school holidays).

**Duties include**:

- Working on the tills and dealing with credit/debit card payments on a daily basis, able to process payments confidently and correctly; effectively “upselling” any add-ons, daily promotions or targeted sales
- To effectively explain and promote to customers the benefits of Gift Aid, ensuring a high percentage of visitors register accordingly
- Working in partnership with other team members ensuring events, adoptions and experiences are purchased, processed and booked appropriately
- To deal with customer queries, complaints and requests, ensuring all are dealt with satisfactorily and providing world-class levels of service

In return, you will receive £8.25 (17-20 years) to £10.75 (21 years +) per hour, a full uniform, a range of staff discounts/benefits and the opportunity to be part of Hertfordshire’s number one visitor attraction.
- **Please note, you will need a full UK driving license and access to your own vehicle, as Paradise Wildlife Park is not accessible by public transport**_

**Job Type**: Zero hours contract

**Salary**: £8.25-£10.75 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Broxbourne: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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