Customer Service Agent
3 weeks ago
My Crewe-based client is looking for 2 Customer Service Representatives to join their growing organisation offering Business Telecommunication Solutions.
The office is close to Crewe Train Station (4-5 min walk) so commuting from out of the area is a viable option.
Working hours - Monday to Thursday 9am - 5.30pm and Friday 9am - 3pm No weekend work
Starting salary of £22,000 increasing to £24,000 after successful completion of probation (approx. 6 months).
The Role:
- Manning a busy customer service desk supporting existing client base.
- Listening to the client’s queries/ problems and finding solutions
- Dealing efficiently with stakeholders (internal and external) at all levels in a fast-paced environment.
- Working with customers to ensure all their services are running as expected and identifying other areas where the company could help.
- Build rapport whilst maintaining professional conversations.
- Great Customer Service skills though you do not need to have experience in this exact role.
- Experience finding solutions for clients/ customer using your active listening skills.
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