Customer Service Assistant

3 weeks ago


Crewe, United Kingdom Sterling Personnel LTD Full time

Sterling Personnel are currently working alongside an eCommerce fulfilment service based in Crewe (CW1).Job Role: Customer Service Assistant/Operational supportLocation: Crewe, CW1Hours: Monday – Friday, 9am - 5pmSalary: £25kRole Purpose:To assist the Customer Services Team in the support of customers queries proactively providing day to day resolutions. In addition, working with the Operations department optimizing business improvements within productivity & resolutions.Responsibilities: * Responding to and providing feedback to customers regarding issues raised. * Providing support to customers on a day to day basis. * Building relationships with Customers and key contacts * Investigate and resolve and complaints promptly * Take ownership of tasks until resolution * Complete customer requirements in line with company SLA’s * Record, update and maintain data on CRM systemExperience: * Have a can-do attitude and proactive approach * Strong communication skills, both verbal and written * Be a great team player * A background in customer services is preferable but not essential * Problem solver with the ability to make logical decisions. * Microsoft Office skillsIf interested, please apply online, call (phone number removed) or text ‘CSA Crewe’ to (phone number removed)



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