Customer Service Assistant

2 weeks ago


Crewe Cheshire, United Kingdom Sterling Personnel LTD Full time

Sterling Personnel are currently working alongside an eCommerce fulfilment service based in Crewe (CW1).

Job Role: Customer Service Assistant/Operational support
Location: Crewe, CW1
Hours: Monday - Friday, 9am - 5pm
Salary: £25k

Role Purpose:

To assist the Customer Services Team in the support of customers queries proactively providing day to day resolutions. In addition, working with the Operations department optimizing business improvements within productivity & resolutions.

Responsibilities:

* Responding to and providing feedback to customers regarding issues raised.

* Providing support to customers on a day to day basis.

* Building relationships with Customers and key contacts

* Investigate and resolve and complaints promptly

* Take ownership of tasks until resolution

* Complete customer requirements in line with company SLA's

* Record, update and maintain data on CRM system

Experience:

* Have a can-do attitude and proactive approach

* Strong communication skills, both verbal and written

* Be a great team player

* A background in customer services is preferable but not essential

* Problem solver with the ability to make logical decisions.

* Microsoft Office skills

If interested, please apply online, call (phone number removed) or text 'CSA Crewe' to (phone number removed)#J-18808-Ljbffr

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