Customer Service

6 months ago


Poulton le Fylde, United Kingdom Clarify Consultancy Ltd Full time

'Due to continuing expansion our client, a national financial service company is actively seeking an experienced, dedicated, and ambitious Customer Service Advisor to complement their growing team.

As the first point of contact customer service will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- Proactively find ways to continually enhance our customer banking experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers - Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

The skills you'll need To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

Other skills needed:

- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.

This is a fantastic opportunity to join a forward thinking, dynamic company with a competitive remuneration package and plenty of ongoing support.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: In person

Reference ID: 231113-I005-KA



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