Restaurant Supervisor

3 weeks ago

Totnes, United Kingdom Best Western The Dartmouth Hotel, Golf and Spa Full time

If you are passionate about working for a hotel that delivers an outstanding customer experience, we would love to hear from you.

We are recruiting for an experienced Restaurant Supervisor for our Bar and Restaurant. You will be required to work flexible hours to suit the needs of the business, including evenings and weekends, and have the ability to work in, and lead, a small, dynamic team.

Previous experience in a similar environment is essential and full hotel specific training will be given. From time to time you may be required to operate within other departments throughout the hotel.

Main Responsibilities:

- Running shifts in the Bar and Restaurant alongside and in the absence of the Restaurant Manager.
- Understanding the current F&B offering, and looking at ways to improve and maximise opportunities.
- Ensuring the team are engaged to upsell additional items as required.
- Serving guests behind the bar, taking orders and ensuring that service runs smoothly and guests are satisfied.
- Dealing with any compliments and complaints as and when they arise ensuring swift and satisfactory outcomes to ensure guest satisfaction, and communicating these to the relevant departments as necessary.
- Ensuring efficient communication between the kitchen and F&B teams.
- Attend and help to lead team meetings, and carry out efficient team training as required.
- Assist with stock control and ordering at the direction of the Restaurant Manager.

We can offer:

- Full free use of the golf and spa facilities, and discounts on spa treatments.
- Employee discounts across F&B.
- Discounted hotel rooms at the hotel, within Vine Hotels and the wider Best Western portfolio
- £11.03 per hour

**Job Types**: Full-time, Permanent

**Salary**: £11.03 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Tips

**Experience**:

- Restaurant Supervisory: 1 year (required)

Work Location: One location

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