Neighborhood Officer

2 weeks ago

London, United Kingdom Eden Brown Full time

My Client based in West London is currently looking for some neighbourhood officers to join their team on a temporary basis for 3 months ongoing at the rate of £22.00 umbrella an hour

Job summary
- Improve outcomes for the organisations residents by providing a customer orientated service in line with Council values and objectives
- Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.
- Maximise income collection through proactive management of arrears.
- Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood.
- Work as part of a team to deliver excellence, solve problems and deliver value for residents.
- Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments.
- To provide clear, pragmatic and customer centred housing services on behalf of the organisation and any housing provider aligned to the housing service.
- To maximise income collection across the range of tenures through proactive monitoring and management of customer accounts, making use of legal remedies where appropriate. April 2019
- To promote inclusion, cohesion and active citizenship in the neighbourhood - helping to shape opportunities and resident engagement.
- Act as an ambassador for the organisation, its services and those who provide services on its behalf - support residents to navigate and access services specific to their needs and vulnerabilities.
- To promote and manage the safety of residents and assets through proactive monitoring, and responsive activity to emerging risk.

Should your skills match the above please send through your updated CV

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

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