Aesthetic Clinic Front of House

5 months ago


London, United Kingdom Dr Rasha Clinic Full time

Dr Rasha Clinic, an established aesthetic clinic based in Knightsbridge, is seeking experienced front of house and enquiry co-ordinators.

**Responsibilities**:

- Greet and welcome clients and visitors to the clinic in a professional and friendly manner.
- Manage appointment bookings, ensuring accurate scheduling and maintaining the clinic's calendar.
- Provide information to clients about the clinic's services, treatments, and products.
- Handle client inquiries and resolve any issues or concerns promptly and effectively.
- Maintain a tidy and organised reception area, ensuring a welcoming and comfortable environment for clients.
- Process payments and maintain accurate financial records.
- Collaborate with the clinic team to ensure smooth operations and exceptional customer service.
- Support the clinic's marketing efforts by promoting services and products to clients.
- Stay up to date with industry trends and developments to provide informed recommendations to clients.
- Adhere to clinic policies, procedures, and protocols to ensure compliance with regulations and maintain high standards of service.
- Provide
- Retail sales and stock control
- Receiving and checking orders

**Requirements**:

- Minimum of two years of experience in a front of house position in a recognised aesthetic clinic.
- Strong knowledge of aesthetic treatments, procedures, and products.
- Excellent customer service skills with the ability to provide a personalised and professional experience for clients.
- Strong organisational and time management skills to handle multiple tasks and prioritise effectively.
- Excellent communication and interpersonal skills to build rapport with clients and team members.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Flexibility to work during clinic hours from Monday to Sunday, with occasional late shifts for VIP guests.
- Arabic & English speaking
- This job requires full weekend work

Note: This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as needed to meet the clinic's operational requirements.

**Job Types**: Full-time, Part-time

Pay: From £28,000.00 per year

Expected hours: 40 per week

**Benefits**:

- Additional leave
- Company pension
- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person


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