Defence Business Services

**Details**:
**Reference number**:

- 291382**Salary**:

- £22,758- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DBS- Armed Forces & Veterans (AFV)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Room 5/7, Building 43, Trenchard Lines, Upavon, WiltshireAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS aims to be the ‘best business services partner for the UK Defence and Security Communities’ by providing critical business services, including Human Resources, Pay, Veterans, Finance and Procurement, that enable our customers to focus on strategic Defence priorities and maintain National Security.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

**DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.**

**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working (40% office based pro rata).**

**Come and join the DBS community today**

**Job description**:

- The Armed Forces Criminal Legal Aid Authority (AFCLAA) is a tri-service organisation whose primary purpose is to provide legal aid case management and funding for those Service and Civilian personnel who are being prosecuted through the Service Justice System (primarily Court Martial trials), covering all types of offences from minor service discipline offences through to manslaughter. The work is varied, interesting and can be fast paced.
- **This role is advertised at 37 hours per week and office based however, DBS are working hard to improve our access to, and use of, digital technology, empowering our people to work remotely.**:

- The incumbent will work directly to the Case Officers.
- Will issue legal aid contribution offers with specified deadlines for return, hastening units for responses where necessary
- Upon acceptance of an offer, will ensure the agreed payment plan has been set up as directed, with evidence supplied and responsible for granting Legal Aid and the subsequent formal instruction of legal representatives for Court Martial, Summary Appeals and Service Civilian Court in the UK and Overseas.
- Liaise with military units all ranks and grades, HQ Military Court Service (MCS), Military Court Centres (MCCs) in the UK and Overseas and Service Prosecuting Authority (SPA).
- Ensure all details held on the case files, AFCLAA, CRM database and Sharepoint are accurate, including trial/hearing dates and trial results received from the Headquarters Military Court Service and Military Courts.
- As each Case Officer is responsible for circa 150-200 ‘live’ cases at any given time, the ACO will be responsible for ensuring accurate records/audit trails for circa 300-400 ‘live’ case files, all at different stages of the Legal Aid process.
- Respond to telephone enquiries regarding legal aid/team cases, maintaining a full audit trail.
- Provide/share cover to the ACO1 and Business Support Officer during absence, annual leave and busy periods.
- Ad Hoc duties as required.

**Person specification**:
Good organisational skills with the ability to prioritise their work, be methodical and works well under pressure both independently and within the team. Have a keen eye for detail and always demonstrates discretion.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Changing and Improving
- Delivering at Pace
- Working Together
- Managing a Quality Service
- Leadership
- Changing and Improving
- Working Together
- Managing a Quality Service

**Benefits**:

- Professional and personal development of skills
- Alternative working patterns
- Hybrid working where role permits
- 25 days paid a