Telephone Collections Advisor

2 months ago


Warrington, United Kingdom Gladstones Solicitors Full time

**Telephone Collections Advisor (Call centre) Salary - £20,500 OTE of £24,000 to £27,000**

Are you uninspired by what you are currently doing and up for a new challenge? If so, Gladstones is your next career move and we would love to hear from you.

Our mission is to support the firm in delivering excellent customer service to ensure the needs and expectations of our Clients and that consumers are satisfied.
- As a Contact Centre Collections Advisor your day-to-day will include;
- Establishing the consumer’s ability to pay.
- Processing payments and payments arrangements.
- Handling general file queries.
- Sending out financial statements, evidence and response packs.
- Working with vulnerable consumers in line with the firm’s policies and procedures.

**Requirements**:

- Contact Centre experience (or similar environment).
- Mathematics and English to a satisfactory level.
- Basic competency in Microsoft Outlook, Word and Excel.
- Collections experience in a consumer environment (desirable).
- Knowledge of Anti-Money Laundering (desirable).
- An excellent telephone manner throughout inbound and outbound services.
- Confident negotiating skills.
- The ability to handle different consumer types.

**Company Perks**

30 days annual leave (including bank holidays, Christmas shutdown and your birthday)

Sociable working hours Mon-Fri between 08:00- 18:00. No weekends.

Up to 90 minutes medical appointment time each month.

Future progression opportunities to attain legal qualifications.

Refer a friend scheme, £250 after successful completion of probation.

Free parking.

Uncapped commission scheme.

Company pension scheme (1% above the employer auto-enrolled requirement)

**Salary - £20,500 OTE of £24,000 to £27,000**

Location - Unit B 210 Cygnet Court, Centre Park, Warrington, WA1 1PP (located just 2 minutes away from the Village Hotel)

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,500.00 per year

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: In person

Reference ID: JM/F



  • Warrington, United Kingdom Gladstones Solicitors Full time

    **Telephone Collections Advisor (Call centre) Salary OTE of £27,000 Plus** Are you uninspired by what you are currently doing and up for a new challenge? If so, Gladstones is your next career move and we would love to hear from you. Our mission is to support the firm in delivering excellent customer service to ensure the needs and expectations of our...


  • Warrington, United Kingdom Page Personnel Full time

    No Weekends - Call Centre **About Our Client**: Our clients mission is to support the company in delivering excellent customer service to ensure the needs and expectations of our Clients are satisfied. Contact Centre Collections Advisor your day-to-day will include; - Establishing the consumer's ability to pay. - Processing payments and payments...

  • Collections Advisor

    2 weeks ago


    Warrington, United Kingdom DG Partnership Ltd Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid) The Role Are you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you! As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree...

  • Collections Advisor

    3 weeks ago


    Warrington, United Kingdom EOS Solutions UK Plc Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid)The RoleAre you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on...

  • Collections Advisor

    3 weeks ago


    Warrington, United Kingdom EOS Solutions UK Plc Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid)The RoleAre you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on...

  • Collections Advisor

    3 weeks ago


    Warrington, United Kingdom EOS Solutions UK Plc Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid)The RoleAre you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on...

  • Collections Advisor

    4 weeks ago


    Warrington, United Kingdom EOS Solutions UK Plc Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid)The RoleAre you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on...

  • Collections Advisor

    3 weeks ago


    Warrington, UK, Cheshire, United Kingdom EOS Solutions UK Plc Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid)The RoleAre you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on...

  • Collections Advisor

    3 weeks ago


    Warrington, Cheshire, United Kingdom EOS Solutions UK Plc Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid) The Role Are you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you! As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and...


  • Warrington, Warrington, United Kingdom Fintelligent Full time

    About the RoleWe are seeking a highly skilled Collections Advisor to join our team at Fintelligent, a leading organisation in the legal sector. As a Collections Advisor, you will play a crucial role in collecting funds on behalf of our clients, handling high-volume inbound calls, and ensuring accurate administration.Key ResponsibilitiesCollecting funds on...


  • Warrington, Warrington, United Kingdom Fintelligent Full time

    About the RoleWe are seeking a highly skilled Collections Advisor to join our team at Fintelligent, a leading organisation in the legal sector. As a Collections Advisor, you will play a crucial role in collecting funds on behalf of our clients, handling high-volume inbound calls, and ensuring all administration is completed accurately.Key...


  • Warrington, Warrington, United Kingdom Fintelligent Full time

    About the RoleWe are seeking a highly skilled Collections Advisor to join our team at Fintelligent, a leading organisation in the legal sector. As a Collections Advisor, you will play a crucial role in collecting funds on behalf of our clients, handling high-volume inbound calls, and ensuring all administration is completed accurately.Key...


  • Warrington, Cheshire, United Kingdom EOS Solutions UK Plc Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid) Do you excel in a dynamic customer service environment? As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. Adhere to all regulatory and company guidelines, including the CSA code of conduct and legal...

  • Patient Advisor

    3 months ago


    Warrington, United Kingdom Penketh Health Centre Full time

    As a patient advisor you will answer telephones promptly, including any ringing unmanned telephone and direct the patient in accessing the appropriate service or healthcare professional. This is to be done in a courteous, efficient and affective way. You will act as a focal point of communication between patients, Doctors and other members of the Primary...

  • Patient Advisor

    3 months ago


    Warrington, United Kingdom Penketh Health Centre Full time

    As a patient advisor you will answer telephones promptly, including any ringing unmanned telephone and direct the patient in accessing the appropriate service or healthcare professional. This is to be done in a courteous, efficient and affective way. You will act as a focal point of communication between patients, Doctors and other members of the Primary...

  • Collections Agent

    3 months ago


    Warrington, United Kingdom MBA Group Ltd Full time

    MBA is a leading provider of marketing and communications in the UK. With over 35 years' experience in the direct marketing, CRM, and transactional communication industries. We take great pride in providing our clients with a variety of tailored solutions and cost-effective services that are proven to improve the quality of their customer communications,...


  • Warrington, United Kingdom United Utilities Full time

    We have a great opportunity for Customer Advisor Advanced (Income) to join our Service Department. You will be speaking directly to customers to collect cash payments and agree realistic payment plans using effective negotiation techniques. **Job Accountabilities**: - Provide the highest levels of customer satisfaction and service at each customer contact,...

  • Patient Advisor

    1 month ago


    Warrington, United Kingdom Penketh Health Centre Full time

    Job summary Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Be able to recognise that most of the people that attend the practice are unwell and as such must be handled both sympathetically and sensitively understanding the need to be receptive to a patients situation and the need to...


  • Warrington, United Kingdom Just Recruitment Solutions Full time

    Service Advisor Vacancy – WarringtonAs a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.Your duties will include:dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;...


  • Warrington, United Kingdom Just Recruitment Solutions Limited Full time

    Service Advisor Vacancy – Warrington As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;...