Business Support Team Leader

2 days ago

Milton Keynes, United Kingdom Mazars Full time

**Job purpose**:
The business support team leader will be responsible for the delivery of an innovative, professional, high quality and efficient administration service to the local office. The team leader will work collaboratively on a national basis with the national administration manager, the business support hub leader and other team leaders to continually seek ways to make full use of technology to improve processes and efficiency and to promote agile ways of working and reduce reliance on paper.
This is predominantly an office based role.

**Job role**:

- Work with the national administration manager to develop innovative and efficient standard ways of working
- Continually assess the effectiveness of processes and procedures reporting back to the national administration manager
- Management of local administration team ensuring that the team work together to provide a high-quality service to the local offices
- Responsible for ensuring a first-class service is provided front of house.
- Reviewing, prioritising and redistributing work where appropriate
- Responsibility for high quality workflow and productivity of direct reports, and adherence to agreed ways of working, providing appropriate management information as required
- Provide administrative support as required to senior team where appropriate in the offices to include:

- Diary management
- Travel management
- Motivate and engage the administration team and ensure ongoing dialogue and feedback
- Identify training and development areas and work with the national administration manager to address these
- Pro-actively develop effective working relationships with partners and managers around the office to understand their needs and offer advice and solutions to problems and improve ways of working
- Responsibility for developing and keeping updated the local office page on the firm's intranet
- Ambassador and champion for agile working, including within the administrative support function
- Assisting with the implementation of national strategies at a local level
- Responsibility for keeping local Business Continuity Plan updated
- Local oversight and coordination of property and facilities management liaising with the Head of Workplace Solutions and Property & Facilities Manager to include:

- Local management of office services in line with agreed national contracts/policies/procedures
- Oversight of facilities maintenance and repair of office equipment (e.g. Photocopies / Printers) in line with agreed national contracts/policies/procedures
- Reconciliation of local budget for office supplies in line with agreed national contracts/policies/procedures (stationery/catering etc)
- First aid and accident reporting book
- Fire Wardens
- Workstation assessments
- Assist with local IT set up for new joiners as required within the offices
- Provide administrative support as required within the offices

**Person specification**:

- Previous experience in a similar role within a professional service organisation preferred
- Previous people supervision/management experience preferred
- Strong organisational and multi-tasking skills
- Strong consultative skills and ability to influence change and challenge existing procedures
- Exceptional communication, presentation and interpersonal skills
- A strong team player who works collaboratively and is a skilled relationship manager
- Passion for providing excellent client service
- Flexible with the ability to work effectively under pressure and manage conflicting priorities
- Strong attention to detail
- Resilient with a positive, proactive approach
- Advanced MS Office skills (specifically Word, Excel and PowerPoint)
- Affinity with our values; in particular, respect for individuals, diversity and integrity

**Agile working at Mazars**:
Agile working means empowering you and trusting you. Empowering you to work where, when and how you choose. And trusting you to make the right choices for Mazars, your team and yourself to deliver the best outcome for the client.

Within the administrative support function, there will understandably be a requirement for a presence within the office. This will need to be managed in order to ensure that an appropriate level of cover is maintained at all times to meet the needs of the firm, team and clients.

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