Field Technical Claims Professional

1 week ago

Leicester, United Kingdom Axa Full time

**Description**:
AXA are recruiting 3 Field Technical Claims Professionals to join our Claims Technical Services Team (CTS). The role will involve supporting and strengthening our Technical Strategy and to have a positive influence on domestic and commercial property buildings claims through holistic technical oversight. You will be home based which will allow you to benefit from a degree of flexibility, but you will be required to travel to locations across the UK including occasional overnight stays.

The vacancies are located in the East and Midlands and the South and Southeast areas of England. We believe this role would suit a person with expertise in either Surveying, Loss Adjusting, Engineering and conversant with construction principles, general insurance policy wording, an understanding of the Value at Risk, and building claims validation.

What you'll be doing:

- Strengthening our Technical Strategy and have a positive influence on domestic and commercial property buildings claims through technical oversight.
- Developing and enhancing AXA’s control framework in relation to building spend across Household and Commercial Property claims.
- Conduct Quality Reviews of internal and external users to ensure accurate scoping using Xactware, adherence to AXA Scoping Guidance as well as our Philosophies and Standards.
- Provide remote provision dealing with low value, up to maximum £50k complexity referrals.
- Contributing to the management of the Surveying Team referrals inbox.
- Establishing close working relationships with Claims Operations and wider stakeholders in Supply Chain.
- Ensure AXA is fully aware of its obligations in relation to relevant legislation, i.e. Health & Safety, CDM, Asbestos etc. and changes thereto.
- Monitor market trends & cost changes/inflationary factors in the construction market and external factors which could have an inflationary affect, i.e. labour/material rates.
- Provide technical provision to internal claim handling teams, and help develop the teams so they can remotely scope more complex buildings claims.
- Complaint/dispute resolution; investigate, attending site as appropriate, report and make recommendations on claims as appropriate.
- Support Operational and Field in surge events.

**Qualifications**:
You will have a proven track record in an insurance claims environment with detailed knowledge of Domestic and Commercial claims ranging from £25K up to 1m. You will be joining a rapidly developing team within our business, so there will be a great opportunity to shape and mould the role moving forward as a valued team member.

Essential to the role:

- A combination of a recognised Insurance and Building Experience.
- Strong working knowledge of construction pathology pricing, design, and defect analysis.
- Ability to demonstrate a sound knowledge of Insurance Philosophies, Principles and Perils.
- Excellent negotiation, influencing and decision-making skills.
- An understanding of large value commercial and domestic property claims.
- Excellent interpersonal skills with the ability to engage with internal teams and external stakeholders.
- Demonstrate a proven track record of consistently delivering to agreed goals.
- IT literate with experience using scoping and project management tools.
- Full Driving Licence.
- Desirable
- Experience working for or within the Insurance Industry.
- Working knowledge of the subsidence claims process is an advantage.
- Knowledge and experience of effective drying and restoration processes.
- Knowledge and experience of processes around testing and removal of asbestos.
- Knowledge of industry standard scoping software.
- Working understanding of CDM and Health & Safety.
- Experience with commercial claims.
- Loss adjusting or Claims Specialist with experience dealing with large complex Retail and Commercial property claims.

**What we offer**:

- Competitive annual salary of up to £46,000 dependent on experience and qualifications.
- Company Car or Car Allowance.
- Discretionary Annual Bonus (depending on performance).
- Generous contributory pension scheme and benefits package.
- AXA employee discounts.
- Holiday entitlement 25 days plus Bank Holidays.

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. We’ve been recognised as one of the Sunday Times Top 25 Best Big Companies to work for. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Proud to be part of the AXA Group, the number one global insurance brand and

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