Current jobs related to Operations Planner/coordinator - Silchester - CTS Logistics

To coordinate delivery of individual jobs for customers, taking guidance from the team Lead, collaborate with stakeholders and trade experts to create the best options for the execution of a job anticipating potential issues. Maintain excellent relationships with both external and internal stakeholders to provide a professional end to end service.

Be an active team member in growing existing and identifying new business through regular contact with current and lapsed customers. Maintain the customer contact database while ensuring high level of customer service and best practice.

Integrate the wider dynamics of the working environment into a unified approach, formulate a comprehensive approach to giving excellent customer service and professionalism. Analyse working practices to streamline activities to becoming more efficient.

Duties/Responsibilities/Accountabilities include:
**Sales Processing and Administration**
- Processing and administrating sales is an important aspect of any business operation. Ensuring that all sales are properly recorded, tracked, and fulfilled is crucial in maintaining a successful enterprise. Streamlining this process can lead to increased efficiency and ultimately, higher profits. Therefore, it is imperative to prioritise the accurate and timely processing of the administration.
- Act as the first point of contact and filter for sales enquiries for existing customers and new enquiries, identifying opportunities to optimise resource and maximise revenue.
- Coordinate sales enquiries through to invoicing ensuring adherence to agreed customer and company KPIs
- To maintain Company CRM information ensuring it is kept precise and real time
- Support in the coordination of tender/bids/RFIs & RFQs

**Global**
- Use data systems to prepare and submit the information required by customs authorities as part of the management of the international movement of goods

**Planning - UK & International**
- Ensure individual jobs are correctly set up in the TMS in line with company procedures
- Monitor timings, reschedule if required and keep customers informed of changes
- Maintain real time proactive communication with all drivers and internal support staff
- Ensuring completed tasks are closed down and made ready for invoicing at the end of every day

KPI Waiting

Sales (30%)
- Finding new opportunities/expand existing business

Planning & Admin (70%)
- Building a solution to carry out the job, collaborating with the wider team

Preparing quotes for services - complete end to end service to the customer

Key Skills & Experience Required

**Essential Personal qualities**
- Confident and outgoing personality
- Polite and friendly
- Flexible and adaptable
- Willing to learn
- Ability to remain calm under pressure
- Ability to organise and prioritise workloads to meet set deadlines
- Team player

**Key Competencies**
- Integrity
- Results focused
- Commercial acumen
- Problem solving

**Qualifications**:
**Essential Qualifications**:

- GCSEs at grades C/4 or above (or equivalent) in maths and English
- Minimum 2 years’ experience in a similar role

**Desirable**
- NVQ Supply chain operations level 2 or level 3

We are an equal opportunities employer and our aim is to hire great people from all walks of life - if you share our values please come and join us.