Complaints Handler

3 weeks ago

Chester, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

You will be part of a team responsible for the delivery of the Trust's statutory requirement of listening and responding to patients and the publics concerns.

Your focus will be to provide a single point of contact for patients, families & the public who wish to raise complaints regarding the care, treatment or services delivered at the Trust.

You will ensure that patients and the public receive a timely, sensitive, fair and thorough response to their queries, concerns and complaints.

You will have responsibility for the management of the PALs Advisors and will work closely with Deputy Head of Complaints and PALs to ensure all contacts are dealt with appropriately and that statutory and regulatory requirements are met in full.

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