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Service Administrator- Elstree

4 months ago

Borehamwood, United Kingdom HR GO Recruitment Full time

**Service Administrator
- Leading Company based in Elstree**

**Salary: £25,000 - £27,000 per annum, dependent on experience**

**Working Monday to Friday 8.30am-5.30pm and working 1 in 4 Saturdays which is paid at time and a third on top of your basic salary.**

**Parking available on site**

Do you have experience with quotes, allocating engineers, speaking with customers or have great customer service skills?

**Service Administrator /Scheduling Administrator Overall, Purpose of Job**
- Log calls from our customers as efficiently as possible
- Ensure portals are kept up to date to reflect accurate reporting.

**Service Administrator /Scheduling Administrator Responsibilities**
- Review all open calls and monitor SLA's.
- Ensure thorough communication with Regional Co-ordinators to ensure SLA's at met.
- Update individual portals with Eta's for open calls.
- Complete and send the daily, weekly, and monthly KPI reports.
- Review and maintain live open call report for individual customers and monitor SLA's.
- Ensuring thorough communications with customers regarding progress and site visits
- Raise quotes and purchase orders for work.
- Ensure job booking/updates are communicated clearly to all parties.
- Logging all job updated in the system,

**Service Administrator /Scheduling Administrator Key Requirements**
- 2-3 years Office Administration experience with excellent computer skills coupled with a stable and proven word history.
- Computer literate
- Customer focused with the ability to build strong relationships both internally and externally.
- Self-motivated and focused
- Must be computer literate.
- Enjoys a project and finishing it through to the end.
- Driven and motivated with a can-do attitude.
- Adaptable on taking on tasks out of their set role.
- High level of data input
- 2-3 years recent office administration experience
- Excellent multi-tasking skills.

**Service Administrator / **Scheduling Administrator** Benefits**
- Generous Pension Options
- Private BUPA Healthcare
- Private Medical Cash
- Back Scheme
- 30 Days Holiday
- Company Sick Pay
- Annual Salary Reviews
- 24/7 Employee Assistance Programme
- Life Assurance
- Training & Development
- Perkbox