Training Business Executive

3 weeks ago

Belfast, United Kingdom Lighthouse Full time

_**Job Description**_

**Job Title: Training Business Executive**

**Hours: 37.5 Hours per week - Inclusive of evening work and occasional weekends which will be paid on a Time of In Lieu (TOIL) basis.**

**Location: Lighthouse, 196 Duncairn Gardens, Belfast**

**Salary: Salary: NJC Scale 6 Point 18 to Point 22 (£27,344 to £29,439)**

**Responsible To: Fundraising Lead**

**Annual Leave: 28 days per annum plus statutory days**

**Background**:
Lighthouse was formed in 2003 as a community response to a community problem - the exceptionally high incidence of suicide in North Belfast. Since its inception the organisation has grown and developed in line with the needs of its clients and the changing community landscape it serves.

Lighthouse’s vision is to be recognised as a beacon of hope, saving lives and creating a brighter future. We are delighted to grow our team with the new role of Training Business
Executive within Lighthouse.

**Main Purpose of Job**:
Working throughout Northern Ireland, the Training Business Executive will be responsible for the sourcing, development and delivery of all Lighthouse training courses to external customers. They will be the driving force behind inbound training sales opportunities from both new and existing clients therefore directly impacting the business sales growth and success.

The Training Business Executive will be at the forefront of customer interactions and are responsible for ensuring customer satisfaction through delivering an excellent sales service.
- _______________________________________

Training Business Executive - JD and PS - February 2023

**Main Duties and Responsibilities**

**Ensuring the sourcing, development and delivery of high quality and impactful external training.**
- Identify opportunities and arrange training courses for customers across Northern

Ireland
- Cultivate & maintain productive and trusted long-term relationships with external clients effectively maintaining profitability.
- Monitor customer behaviour to identify trends, problems/risks, and most importantly additional sales opportunities
- Liaise with customers and support them in arranging training for their employees/volunteers/stakeholders
- Develop a database of trainers, external and internal to deliver courses to an exemplary standard.
- Ensure training is delivered to the highest standard.
- Work reactively and proactively to meet customer requirements.
- Update customer databases and create customer reports.
- Manage own workload while collaborating with the full Lighthouse team in pursuit of training sales targets
- Work accurately and prioritise proactive and reactive training requests.
- Build and maintain strong customer relationships through KIT (keep in touch) and quality calls.
- Monitor the quality of service and course delivery, including logging and feeding back any issues encountered and any issues or concerns escalating as appropriate

**Work with other agencies to share best practice and deliver high quality projects**
- To liaise with other organisations in the voluntary, statutory and community sector, in the promotion of the training.
- To participate in events, meetings, conferences, and training events, as required by the organisation or line manager.
- Communicate effectively with other professionals who also provide training and identify potential opportunities for collaboration.

**Create conducive environment for effective training delivery**
- Ensure timely and accurate booking system is in place for Lighthouse training facilities.
- Maximise the use of training facilities.
- Ensure technology and environment of training facilities is conducive to effective learning
- Facilitate the creation of a safe, relaxed and friendly environment which will maintain and enhance the quality of training for customers
- Observe and carry out health and safety procedures in Lighthouse training facilities in respect of oneself, colleagues and customers.

Training Business Executive - JD and PS - February 2023

**Adhere to all areas of training administration**
- Provide monthly progress reports on all external training undertaken.
- To keep accurate statistics of all training that takes place.
- To publicise and promote the aims and objectives of the organisation.
- To adhere to all policies and procedure laid down with Lighthouse’s Staff

Handbook.
- Attend monthly supervision meetings.

**To work to support a ‘One Lighthouse’ ethos ensuring it achieves organisational strategic aims and operational goals.**
- To represent Lighthouse on relevant networks, partnerships, awareness raising events as agreed and establish and maintain effective working relationships.
- Participate in staff, team and project meetings on a regular basis.
- Participate, promote and work together with all areas/departments/projects to ensure a one Lighthouse culture throughout the organisation
- Ensure that Lighthouse policies and procedures, with particular emphasis on Equal

Op

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