Customer Care Team Leader

2 weeks ago

Cobham, United Kingdom Bruce's Full time

Job Advert

Are you ready to dive into a world where wagging tails, wet noses, and boundless enthusiasm are your daily companions? If so, then keep reading

Here at Bruce’s we are looking for a Full Time Customer Care Team Leader in our Cobham centre.

About Us
Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog.
Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.
Our purpose at Bruce’s is to unleash happiness and enrich the lives of more dogs and their families and we achieve this through our values P.A.W.S (Pawsitivity, All fur one, Wag for it and Sniff out the new stuff).

We believe that Paw-sitivity rocks When it comes to our team, our dogs and our customers we’re caring and All fur one. We work hard, are passionate and Wag for it because we love what we do.

And, like our doggy friends, we’re forever curious to Sniff out new stuff.

Our values help guide how we behave, remind us what’s important to ourselves, to dogs and their families and what fires us up as a pack.

What You'll Be Doing
As a Customer Care Team leader, you’ll lead a team dedicated to providing our customers with top-notch service and communication. Your daily tasks will range from sharing delightful stories about our furry guests' first day to addressing customer inquiries and requests. Working 40 hours a week between our opening times of 7am-6pm Monday to Friday.
Here's a glimpse of your responsibilities:

- Lead the team in striving for excellence in customer service and setting a high standard, ensuring every customer interaction exceeds their expectations.
- Skillfully handle customer queries and complaints, escalating issues when necessary.
- Greet customers and their adorable dogs, ensuring a smooth check-in and check-out process.
- Be the friendly face that checks in with customers, especially during special milestones.
- Ensure and coordinate all additional services and photos are completed promptly, efficiently allocating and sending them out.
- Keep a watchful eye on field numbers and bus space, expertly allocating boarding requests to the team.
- Tackle dog behavioral concerns with confidence, understanding that these can be challenging conversations.
- Maintain up-to-date and accurate notes of customer interactions.

About You
Coming from a previous or similar supervisor/ team leader role, you’re an empowering leader to a team and those around you, providing colleagues with an extra layer of support.
You are someone who is passionate about delivering above and beyond customer service with a love for dogs.
You will have exceptional communication skills and be able to deal with all types of situations and difficult conversations.
With strong IT and organisational skills you will work effectively at a fast pace and thrive in a self-directed work environment.
You are someone who embraces a challenge and works under time pressure with a can-do mindset and enthusiasm. Giving 100 pawcent in everything you do all while radiating positivity.

Why Unleash Your Potential With Us:
It goes without saying you will have lots of dogs to cuddle and play with.
If you have your own dog they can come to work with you for FREE - providing Bruce's is right for them.
At Bruce’s we’re always striving to learn more about dogs and our staff receive training from our expert dog trainers.

Our benefits don’t stop there:

- Subsidised Muck Boots and free uniform.
- Working in an idyllic, rural location.
- Employee Rewards and Recognition programme.
- Membership to LifeWorks, the world’s largest employee assistance programme.
- Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more.
- Pension contributions.

  • Customer Care Team Leader

    2 weeks ago

    Cobham, Surrey, United Kingdom Bruce's Full time

    Job AdvertAre you ready to dive into a world where wagging tails, wet noses, and boundless enthusiasm are your daily companions? If so, then keep readingHere at Bruce's we are looking for a Full Time Customer Care Team Leader in our Cobham centre.About UsFounded in 2008, we have become the UK's recognised leader in Doggy Day Care and are fluent in dog.Our...

  • Team Leader Care

    4 weeks ago

    Cobham, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader. **The Role** - Leading and supervising your shift - Case managing residents and liaising with families, healthcare professionals and other stakeholders...

  • KT11 | Care Team Leader

    3 weeks ago

    Cobham, United Kingdom SNAP Care Full time

    Title: Care Team LeaderLocation: Oxshott, KT11Wage/Salary: Monday to Saturday, Daytime: £19.50, Admin hours: £16.00. All Nights: £21.50, Sundays and bank holidays: £21.90 per hour, gross per hour. A minimum of £39,000.00+ gross per annumDriver Essential? Highly preferable, automatic adapted vehicle for use on dutyEssential: Solid support worker...

  • Customer Care

    4 weeks ago

    Cobham, United Kingdom Bruce's Doggy Day Care Full time

    At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth. Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA. We’re fluent in...

  • Customer Care

    2 weeks ago

    Cobham, United Kingdom Bruce's Doggy Day Care Full time

    At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth. Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA. We’re fluent in...

  • Team Leader

    4 days ago

    Cobham, United Kingdom Bruce's Full time

    We are looking for a Team Leader at our Cobham Dog Day-care! At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth. Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for...

  • Team Leader

    1 week ago

    Cobham, United Kingdom Bruce's Full time

    Job Advert Are you ready to dive into a world where wagging tails, wet noses, and boundless enthusiasm are your daily companions? If so, then keep reading! Here at Bruce’s we are looking for a Full Time Team Leader at our Cobham Centre. About us: Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog. Our...

  • Team Leader

    2 weeks ago

    Cobham, Surrey, United Kingdom Bruce's Full time

    Job AdvertAre you ready to dive into a world where wagging tails, wet noses, and boundless enthusiasm are your daily companions? If so, then keep readingHere at Bruce's we are looking for a Full Time Team Leader at our Cobham Centre.About us:Founded in 2008, we have become the UK's recognised leader in Doggy Day Care and are fluent in dog.Our founder, Bruce...

  • Team Leader Customer Service

    4 weeks ago

    Cobham, United Kingdom El Mexicana Full time

    **El Mexicana** are looking for an enthusiastic Team Leader who is passionate about preparing delicious products and delivering great customer service working as part of a team. **El Mexicana Cobham is located on the Food Court at Extra Services on the M25 close to Junction 10 and close to Guildford, Cobham, Woking, Epsom, Ashtead, Walton on Thames, West...

  • Team Leader

    7 days ago

    Cobham, United Kingdom WH Smith Retail Holdings Limited Full time

    Job DescriptionTeam Leader - WHSmith - Cobham MSAContract Type PermanentWorking hours: 30 hours per weekAs a Team Leader in our Cobham MSA store, you'll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and...

  • Team Leader

    3 days ago

    Cobham, United Kingdom WHSmith Full time

    Team Leader WHSmith Cobham MSA Contract Type Permanent Working hours: 30 hours per week As a Team Leader in our Cobham MSA store, youll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues...

  • Team Leader at Bruce's Cobham

    2 weeks ago

    Cobham, Surrey, United Kingdom Bruce's Doggy Day Full time

    At Bruce's we unleash happiness and enrich dogs' lives. Founded in 2008, we have become the UK's recognised leader in a sector that is experiencing exponential growth.Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.We're fluent in dog. We go...

  • Team Leader

    3 weeks ago

    Cobham, United Kingdom WHSmith Full time

    **WHSmith - Cobham** Contract Type: Permanent Working hours: Flexible including weekends As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us. **What being a Sales...

  • Team Leader

    4 weeks ago

    Cobham, United Kingdom Costa Coffee Full time

    Team Leader Costa Cobham, 30 High Street, Cobham, Surrey, United Kingdom Req #68953 15 April 2024 Team Leader (Barista Maestro) - Cobham - 30 hrs per week - permanent  Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our...

  • Part Time Customer Care

    6 days ago

    Cobham, United Kingdom Bruce's Full time

    Job Advert Are you ready to dive into a world where wagging tails, wet noses, and boundless enthusiasm are your daily companions? If so, then keep reading! Here at Bruce’s we are looking for a Part time fixed term contract (to cover Maternity leave) at our Cobham Centre. About Us Founded in 2008, we have become the UK’s recognised leader in Doggy Day...

  • Team Leader

    1 week ago

    Cobham, United Kingdom WHSmith Full time

    Job Description Format of Business Shift Pattern Position Type Hours / Week Full Time / Part Time Salary Up To County Country Post Code Function / Region Team Leader | WHSMith Careers

  • Team Leader

    2 weeks ago

    Cobham, United Kingdom SSP Full time

    **About the Role**: **Team Leader/Supervisor at Leon - Cobham Motorway Service Area** **Pay rate £13 per** **hour.** We are looking for** Full Time **Team Leader to join our **Leon at Cobham Motorway Service Area** As a team leader you will work a variety of shifts between** 6 am and 11.30 pm.** **Responsibilities for Team Leader**: - Leads the shift...

  • Care Assistant

    2 weeks ago

    Cobham, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant. **The Role** - Helping residents to remain as active and independent as possible - Support residents with personal care and mealtimes - Helping identify...

  • Team Leader

    3 weeks ago

    Cobham, United Kingdom Moto Hospitality Ltd Full time

    **Store Manager** **37.5 hours per week** As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve. As a Store Manager, you’ll lead your team in delivering...

  • Customer Service Advisor

    4 days ago

    Cobham, United Kingdom The Grounds Care Group Full time

    The Grounds Care Group is an established Grounds Maintenance, Gritting and Invasive Weed Management Company working with multiple multi-sector clients across the UK. Our business is growing and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing...