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Customer Service Advisor

7 months ago


Cobham, United Kingdom The Grounds Care Group Full time

The Grounds Care Group is an established Grounds Maintenance, Gritting and Invasive Weed Management Company working with multiple multi-sector clients across the UK.

Our business is growing and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional service support to our clients.

**Responsibilities**:

- Respond to client enquiries through all client service channels.
- Resolve customer enquiries by investigating and finding appropriate solutions.
- Provide accurate information about our products and services to clients
- Collaborate with other departments to ensure customer satisfaction and problem resolution.
- Maintain accurate records of all customer interactions and transactions in the CRM system.
- Analyse customer feedback and identify trends to allow for business excellence

**Requirements**:

- Proven experience in a customer service role,
- Excellent verbal and written communication skills
- Proficiency in using a CRM systems
- Strong problem-solving and analytical abilities
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a high level of accuracy in data entry
- Ability to work independently as well as part of a team

If you have excellent communication skills and a passion for delivering excellent customer service, we'd like to hear from you

We offer a competitive salary and opportunities for career growth.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CSA 24