Building Safety Administrator

2 months ago

Liverpool, United Kingdom The Riverside Group Full time

**Job Title**: Building Safety Administrator

**Contract Type**: Permanent

**Salary**: £20,440 (£22,590 is achieved after 12 months successful performance in the role)

**Working Hours**: Full-Time 35 hours

**Working Pattern**: Monday - Friday

**Location**:Speke, Liverpool (Hybrid)

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

**Working with us, you’ll enjoy**:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays (Full Time Equivalent)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as a Building Safety Administrator
The role holder will support the Business Management Team within the wider Building Safety Department by supporting customer and transaction activity and administering compliance systems and case management systems to ensure adherence to statutory and regulatory requirements. Provide administrative support as required.

You will also receive and respond to all customer and colleagues contacts in relation to services managed or delivered by building safety department including repairs, estate services, compliance and building safety through digital and telephone communications. Including enquiries (service delivery, service charges, request for information), complaints, feedback through a Customer Service Desk.

**About you
We are looking for someone with:

- Results driven with strong analytical skills, including the ability to critically analyse information, and
- experience of providing meaningful management information.
- Excellent team player who can work flexibly to meet business requirements.
- Proficient in the use of Microsoft Office.
- Knowledge of Compliance Information and Communications Technology (ICT) systems including
- Housing Management Systems e.g., Academy/Open Housing management, C365, Promaster.

**Role Profile
- Provide a range of administrative support to the Customer and Transaction Teams
- Use Riverside systems Salesforce and HOTH to receive, update and resolve internal and external customer queries
- To identify relevant information required from other teams: which will enable an efficient first point of contact service for customers (1st line colleagues and 2nd line contact for customers).
- Administrate transactions within our job management and compliance systems, support with all supply chain enquiries and support proactive and reactive communication around service delivery for all building safety activity and maintain accurate compliance records.
- Support with access to shared spaces for a range of stakeholders, including contractors, consultants.
- Assist in monitoring progress of compliance works, including works carried out by third-party contractors, ensuring contract obligations are fulfilled in line with agreed performance frameworks, and under performance is escalated via agreed routes.
- Support the Customer and Transaction coordinators and Officers as required in the management of compliance certificate activity, including checking, processing, communicating to appropriate stakeholders, storage and anniversary planning to ensure robust compliance across the Group
- Support internal and external stakeholders effectively, including colleagues, third-party suppliers, solicitors, and Environmental Health Officers, providing support, and building constructive working relationships to effectively deliver the Group’s compliance objectives.
- Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.Support the Customer Resolution & Transaction Team where required to undertake customer call backs and send relevant documentation to customers
- Ensure internal business processes are followed in line with the Group’s policy, procedures, and statutory requirements.
- Contribute to the continuous improvement of processes and procedures.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.

**Person specification
**Knowledge, Skills and Experience
**Essential**
- Experience of working within a Building Safety, Asset or Health and safety team
- Experience with raising orders, monitoring and tracking completion.
- Effective contract mana

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