![Absolute Recruitment (Newport) Limited](https://media.trabajo.org/img/noimg.jpg)
Client Support Officer
4 weeks ago
Absolute is operating as a recruitment agency for the supply of permanent opportunities.
Our Newport based customer is recruiting a Client Support Officer to join them as soon as possible.
**Job Purpose**:
As First Line Support, you will be an experienced Microsoft Office user working as part of our team to provide support to our client user base. You will have excellent communication skills both spoken and written with a good understanding of internet technologies - web browsers, cookies, social media and mobile device Apps.
The role will form every client’s day to day impression of what it’s like to be our customer, so it is mission-critical that this interaction is positive, efficient, and demonstrates the team’s above and-beyond mentality.
**Key responsibilities of the role include**:
- Users will from time to time need help and support with our software, you will take responsibility for informing customers at each stage of the resolution process;
- You will record issues, respond where possible and escalate to the appropriate team where needed;
- To contribute to the achievement of departmental objectives and business results
- Work with our team on projects to improve our help system
**Accountabilities**:
- With the customer’s best interest in mind, show outstanding problem-solving skills to effectively solve customer’s question
- Accurately document all customer interaction, research and resolution in the system
- Acquire product knowledge to competently demonstrate the products and services we sell
- Escalate issues to second level teams when necessary
- Participation in out of hours on-call
- Demonstrate a professional attitude and positive demeanour at all times.
**Some basic understanding of the following would be advantageous but not essential**:
HTML/CSS/Javascript/Json/XML
IIS,Domain Names, IP Addresses, SSL Certificates
Security and Single Sign On
Antivirus Software
Microsoft Exchange
**Qualifications & Skills**
Higher education qualifications preferred
Strong customer focus
Problem Solving and basic technical skills
Excellent Customer Service skills
Excellent written and verbal communication skills
Customer Service / Team Player oriented
Ability to work independently on assigned projects
**Salary C£24,000
Additional benefits include:
Discretional annual performance related bonus structure
BUPA Medical Insurance
Life Insurance
Company Pension Scheme
Celtic Manor Gym Membership or equivalent
Free Parking
Mobile Phone
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