Faults Dispatcher

**Faults Dispatcher**

**Salary**: £25,000 - £28,000 (DOE)

**Location**: North West (Blackburn)

**Employment Type**: Permanent

**Hours Per Week**: 40

Are you reactive, dynamic, and thrive in a fast-moving environment? Serconnect is seeking a dedicated Faults Dispatcher to join our team. This role offers development and growth opportunities, providing a sense of achievement in delivering a responsive service. We're looking for individuals willing to go above and beyond and who enjoy working as part of a team.

**What You'll Do**

As a Faults Dispatcher at Serconnect, you'll:

- Handle incoming calls efficiently and effectively
- Relay information with precision and attention to detail
- Coordinate communication between clients and field staff
- Record information accurately
- Manage the complete process from initial fault identification through to reinstatement and
- invoicing
- Fill in handover documents for both day and night staff
- Utilise training effectively and work on your own initiative

**What You'll Need**

**What's In It For You**
- Competitive salary.
- 25 days of annual leave, increasing with service duration.
- Salary Sacrifice Pension Scheme
- Sick Pay
- Medi Cash proactive Plan
- Wellbeing support Plan

**About Serconnect**

We're not just about cables; we're about connections. At Serconnect, we're committed to powering the UK's journey to a sustainable future. As a company we are passionate about safe working, robust relationships and quality practices, always striving to be the leaders in everything we do. We are accredited to the highest industry standards for upgrading, maintaining and providing new mains electricity connections from the Power Network to your electricity meter. We pride ourselves on being a NERS accredited Independent Connections Provider (ICP) offering a comprehensive and professional service from a team of in-house specialists with a wealth of industry experience totalling over 115 years.

As the only Option 2 ICP in the North West, we are authorised to switch out and energise new networks without being bound to the DNO’s timeline.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person