Content Operations Associate
2 weeks ago
**Ready for a Challenge**
**All about the role**:
The Content Operations team at Just Eat Takeaway (JET) is a fast-paced and ever evolving department at the forefront of global product content at Just Eat. Join the team at an exciting time as we expand our search for someone passionate, proactive and keen to help evolve our capabilities ready for the future of our business.
Your attention to detail and proactive approach will contribute to the smooth functioning of our operations and the success of our partnerships. Flexibility, a positive attitude about doing large quantities of meaningful work, and a genuine desire to be a part of a fantastic team are what we need. We are excited - in return - to offer a chance to get involved in a fantastic role in product content at JET
**These are some of the key ingredients to the role**:
- Point of contact for markets engaged with professional photography for queries relating to photos including qualitative issues, policy enforcement, and problem-solving, and provide general team support
- Supporting Content Operations Acquisition with Account Manager & Partner queries
- Managing inbox and Jira queues, ensuring issues are resolved in a timely manner
- Supporting in the relationship management of external photography and content acquisition suppliers
- Attend meetings with Senior Stakeholders to take notes and support any questions they have
- Maintaining process guides where appropriate and reporting for all markets engaged with professional photography for acquisition pipelines
- Investigating and troubleshooting environment issues, errors, and blockers, as and when they occur and working with the engineering team and Content Operations Acquisition to find solutions
- Supporting Content Operations Acquisition with projects, testing and experiments
- Immediate Slack Chat support for different stakeholders, channels, and the markets
**W**hat will you bring to the table?**
- Experience in either Customer Service or ticketing system such as Jira
- Strong network of sales and account management stakeholders across the business and experience managing these stakeholders
- Moderate experience with different internal photography processes
- Moderate experience with Google Sheets
- Being assertive and comfortable in pushing back on challenging Account Managers and Partners
- Motivating team player
- Strategy to prioritise workload
- Reliable and getting things done on self-initiation
- Responsive, approachable, and proactive
**At JET, this is on the menu**:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
**Inclusion, Diversity & Belonging**
**What else is cooking?**
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
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