Halls Administration Senior Associate

1 week ago


Coventry, United Kingdom Coventry University Full time

As part of the Coventry University Group, Futurelets is growing its student accommodation and commercial lettings provision across the City and is looking to recruit a highly motivated and exceptional individual to join the accommodation team to ensure a high quality, customer focussed service is delivered at all times, managing the University Group accommodation bookings and associated halls property portfolio, the administrative processes and Software support.

The post holder will be required to provide a professional expert knowledge, guidance and line management of a successful Halls team of Customer Service Representatives (CSR), and Receptionists, temporary staffs and the delegation of tasks in a very busy and diverse environment. In addition you will need to prioritise workload on a daily basis, make important decisions with mínimal support and supervision, ensuring Futurelets protocols and key performance indicators are met. You will have the ability to deal with complex queries and complaints, be able to prioritise and delegate workloads within a busy environment under pressure with varied customer service requirements whilst maintaining a flexible approach.

We offer an an excellent benefits package including 30 days holiday, a generous pension, staff rewards scheme that includes discounts across a range of high street retailers, cycle to work scheme and so much more The working hours for this role is 37.5 hours a week on a 5 over 7 day shift pattern to meet business requirements.


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