Full Time Customer Sales Consultant

5 months ago

Bagshot, United Kingdom Big Yellow Self Storage Company Ltd. Full time

**Role: Full Time Customer Sales Consultant - Inbound Calls**

Location: Bagshot

**Salary**: £24,380 per annum, plus bonus and benefits

Hours of work: 37.5 hours per week (including WFH x 2 days) This will be Monday - Friday with 1 x weekend per month. Applicants will need to be flexible and available to work the following shift pattern (on a rota basis) 08:00 - 16:30, 08:30 - 17:00, 09:30 - 18:00, 11:30 - 20:00

**How you can make a difference**

At Big Yellow, our employees are the heart of our business. When customers contact our Customer Sales Support Centre, their experience starts with YOU It’s crucial that you’ll have the passion and enthusiasm to be warm and welcoming over the phone, supporting our customers through the buying process.
This is not a typical call centre job We are a small close-knit team based in our head office, and while we have grown rapidly over the last 20 years we still have a family feel. We have great people who deliver exceptional customer experience. We achieve this because we encourage a culture of partnership within the business and reward our employees for their contribution. With full training provided right from the start, once you step through our door you will be fully supported in your career.

**Details of the role**:
As a Customer Sales Consultant, you are an expert blend of sales and service. Your time will be spent talking to customers, getting to understand their situation, selling the benefits of using the product and gaining their commitment.

Below are some of the key areas you will be required to fulfil:

- Working to Sales Targets
- Consistently achieving Sales KPI’s
- Confident in Closing Sales Opportunities

Find more out about life at Big Yellow

**Our ideal CSC will have**
- Previous sales experience working to KPI’s.
- Self-motivation.
- An excellent standard of communication, with the ability to build relationships.
- Enthusiasm to drive our business forward and achieve personal goals.
- The ability to fully understand and empathise with our customers situations and provide them with solutions to support them.

**What we give back to you**
- Bonus scheme averaging around 9% a year of salary, with the ability to earn up to 23%
- Vouchers for life events
- Additional day off for your birthday and £50 of incentive vouchers
- Social events throughout the year
- Enhanced maternity and paternity packages
- Free on-site parking
- Department incentives and service awards
- Holiday entitlement increasing with service
- Cycle to work scheme and gym discounts
- Day off to volunteer for charity partners
- Training and support throughout your career
- Pension and sharesave scheme

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