Call Handler

**Are you looking for a new role within customer services?
**We are currently recruiting for an Evening Call Handler to join a busy and successful Housing Association based in Cheadle. This role will be working across a 7 day operation working 2PM - 10PM. Previous experience within a customer service setting would be essential for this role. Working in the out of hours repairs team, this role will be assisting and supporting tenants with any issues relating to the property.
**What will you be doing as an Evening Call Handler?**
- Taking details of any damage or repairs needed
- Logging all information internally
- Diagnosing events that led to the repair
- Arranging for a repair to take place
- Logging emergency call outs for vulnerable tenants

**We would LOVE to hear from you if you have the following skills and experience**:

- Previous experience within a Customer Service setting would be essential
- Background in Hospitality, Retail or Care would be considered
- Excellent communication skills
- Empathetic and understanding
- Must be commit to the hours needed
- Highly organised

**What will you get in return for your work as an Evening Call Handler?**
- Temporary work for 3 months to be reviewed onto a permanent contract
- Hybrid 50/50 after 3 month period
- This team works on a 7 day operation Monday to Sunday, shifts are on a 8 week pattern
- Hours of work will be 2PM - 10PM 35 hours per week (The first week of training will be 10AM - 6PM)
- Free Parking onsite
- Fantastic development opportunities