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Business Support Adviser
4 months ago
**FULL TIME (37 HOURS) AND PART TIME (22 HOURS) POSITIONS AVAILABLE**
- **Salary - £21,000 per annum**_
**JOB DESCRIPTION**
Do you want to work for a business that you in part own? Do you want flexibility in your place of work? Do you get passionate about advising businesses and giving great customer service?
If so this could be the role for you
Our client provides a range of services and products designed to help businesses go further, including finance, digital transformation and supply chain development, and they are currently seeking a Business Support Adviser to join their growing team.
The company is an employee-owned business that makes it easier for businesses to do more and go further. It does this by finding and packaging the best information, expertise, and finance so that businesses can get more of what they want - whether that’s more customers, funding, talent or simply precious time.
Since 2007, they have helped more than 450,000 businesses across the UK to make better business decisions, more quickly, by combining digital tools and resources with real-world advice and events and using the latest technology to ensure what they do is focused on the individual.
Asked how it has supported employees during the pandemic, the company, whose team are based across the UK, says it “behaved like a family would - with compassion, care, shared values and ambition.”
Our client reports that positive sentiment has never been higher, as measured by the levels of engagement in recent surveys and forums. The company took on more people in the past year than any other period - and those who worked on a temporary basis remarked on “what an amazing employer” the company is.
The business is recognised as being a World Class Employer by Best Companies, one of the Top 100 Best Mid-Sized Companies to Work For and well on its way to becoming a certified B Corporation. The employee-owned business has also won numerous awards for employee wellbeing and engagement and offers a generous package of benefits to its employees, providing an inclusive environment where talent can thrive.
In a nutshell, you will form a crucial part of our ambitious plans to enhance the excellent expert business support advice and information we provide to small businesses via the telephone and web-chat, to help customers move their businesses forward.
As a member of the team, you will be part of an employee-owed business, have access to a great range of benefits from day 1 and receive full training which will also result in you gaining a Level 5 qualification in business support You will then receive a salary increase post completion of your qualification.
**Key Responsibilities**:
Provide a valued level of customer service
Accurately capturing details
Using listening skills to pick out key needs of client
Achieving KPI's
Providing clients with support as required
**Key Skills/Experience**:
An eye for detail
Highly organised
Team Player
Self motivated especially in self development - which is strongly encouraged and supported
A good analytical ability to assess customer needs is a must
An understanding of government support and provision is desired, although full training will be provided.
**Benefits**:
Hybrid working available post 3 months in employment
Birthday Leave
Salary Sacrifice Pension
Sport and Social Team / Social Events
Dress down days
Free tea/coffee/juice
Kitchen and kitchen facilities
Healthcare Cash Plan with discounts
24/7 Employee Assistance Programme + Free Counselling Sessions
Gym Membership discounts
Staff training/development
Opportunities for career progression
Free parking
Salary Sacrifice Electric Vehicle Leasing
Flexible working
Remote working/work at home
Break area
Pool table/TV/Games area
Payment of a professional membership fee per annum (uncapped)
Enhanced sick pay (post probation)
Enhanced family leave options (post probation)
Salary Sacrifice Cycle / Tech Schemes
Savings and Loan Account via NEFIRST
Paid volunteering day per year
Annual Business Get Together
Bi-monthly Business Updates
Opportunities to work across the business
Employee owned business
**Job Types**: Full-time, Permanent
**Salary**: From £21,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Childcare
- Company events
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount
- Wellness programme
- Work from home
Schedule:
- Day shift
Ability to commute/relocate:
- Seaham: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Seaham
