Call Centre Operator

3 weeks ago


Nottingham, United Kingdom Protec Insulation Services Ltd Full time

Due to another expansion we are looking for Diary managers of inbound leads, We are looking for a Call Centre Representatives that will be the liaison between our company and its current and potential customers booking jobs and managing a diary for our field sales.

**Responsibilities**:
manage large amounts of calls in a timely manor

Follow communication “scripts” when handling different topics

Build sustainable relationships and engage customers by taking the extra mile

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements and skills

Previous experience in a customer support role preferred, although full training is given

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

**Salary**: £20,800.00-£31,690.00 per year

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- 8 hour shift
- Flexitime

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Nottingham, NG4 3AA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 19/05/2023
Reference ID: call centre agent
Expected start date: 22/05/2023

Flextime


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