Administrator - Surrey Downs H&c

2 weeks ago

Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Principle Duties to include**: Maintain a general knowledge base of services and activities delivered on the site. Maintain a detailed knowledge base of specified services operated on the site. Co-ordinate the day to day administrative activities of the clinic reception, hospital out-patient clinic reception, ward admissions or general administration Co-owners, as delegated. Support and assist in the development of the administrators undertaking the roles within area of responsibility.

Be the non-clinical point of contact for patients, carers and others utilising and visiting the site services, managing any enquiries, problems or concerns when required. Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action. Respond to and manage unexpected events occurring within site/front of house. Support cover on reception at own or other sites within the business unit, if required to do so.

To act as triage for telephone calls and respond or cascade as appropriate. Forwarding messages to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry. Co-ordinate the smooth day to day function of the site including setting up of clinic, meeting, training and education rooms. Undertake the booking, cancellation and rebooking of appointments for the range of clinical services operated on the site.

Checking patient basic details are correct in system and up-dating any amendments. Book into clinician diaries appointments at the appropriate time in accordance with the bookings process. Oversee and participate in the preparation of clinical documentation, ensuring patients notes, referrals, results, and outcomes are available to clinicians, as appropriate, liaising with clinicians, x-ray departments, medical secretaries, GP surgeries etc. for patient information.

Track and maintain medical records and referral letters in line with policy and procedures. Prepare clinic lists as required. Complete administrative tasks for the range of services operating on the site including patient data processing, typing, minute taking, agenda preparation, data entry, filing, photocopying, scanning etc., as agreed and required. Participate in the annual archiving process for clinical records produced by the clinical teams, and the transfer of records storage to IT systems, where possible, to support the development of paper-light systems.

Input, retrieve, monitor and manage data from a variety of IT systems, liaising with internal and external colleagues to ensure efficiencies in service delivery. Deliver and supervise to ensure the delivery of clinical service specific business essential processes and tasks as delegating tasks, i.e. reception and/or clinic/class rotas, internal training events, monthly/quarterly invoicing, weekly/monthly KPI reporting, iCES (Integrated Community Equipment Store) equipment peripheral stores stock control, iCES Specials Panel and Board meeting administration, specialist clinical equipment/supplies ordering for patients using specialist contracts and their software, general clinical materials ordering and stock control. Deliver delegated complex tasks,, including documents and reports with tables, charts etc., as a regular or routine business essential task utilising the processes that have been developed by the Operational Manager.

Support clinicians in their skills gain to use IT systems, problem solving and demonstrating functionality as required. Provide support to the team leaders and clinical teams in the design, production and distribution of documents, reports, resources and leaflets. Monitor supplies of clinical paperwork, stationery etc. in clinical team offices that is used on a daily basis and maintain appropriate levels to meet clinicians needs.

Prepare monthly data, reports and audit information as required. Contribute towards the maintenance of evidence required for the continued compliance to the Care Quality Commission standards and associated regulations. To take responsibility of own delegated workload and support colleagues as and when needed to ensure work flow is not disrupted. Prioritise admin tasks in order of urgency and recognise when there is a need to request additional guidance and support from Operational Manager or Clinical Lead.

Contribute to the development and implementation of new policies and procedures for the area of responsibility. Up-dating local procedures under the supervision of the Operational Manager. Supporting development/update/distribution of patient leaflets within clinical services; distributing, collecting and scanning patient surveys; some basic analysis of results to support clinical teams; support with sharing the results (internally and externally via, e.g. posters) and liaison with clinical teams to capture actions taken following patient f

  • Patient Services Administrator

    4 weeks ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Surrey Downs Health & Care The team cover the operational hours between 8am to 8pm, and working times will be arranged to cover the service needs on a rota basis Main duties of the job - Work within Single point of Access and part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the...

  • Rehabilitation Assistant

    4 weeks ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    **NHS AfC: Band 4**: **Main area** - Surrey Downs Health & Care - **Grade** - NHS AfC: Band 4 - **Contract** - Permanent - **Hours** - Part time - 22.5 hours per week (Thursday is a required day) - **Job ref** - 343-SDH&C-6114891-A**Site** - Langley Wing, Epsom General Hospital - **Town** - Epsom - **Salary** - £26,405 - £28,976 per annum pro rata inc...

  • Home First Senior Clinician

    3 weeks ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary Surrey Downs Health & Care Home First supports the approach of "why not home, today?" Wherever possible patients should be supported at home for ongoing assessments where this is not possible alternative pathways are available. Staying in the hospital longer than necessary hurts patient outcomes and ensuring patients are given the...

  • Deputy Chief Operating Officer

    1 week ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary Surrey Downs Health & Care An exciting opportunity has arisen for an enthusiastic, ambitious and highly motivated individual to join the management team of Surrey Downs Integrated Care Partnership as the Deputy Chief Operating Officer. The Deputy Chief Operating Officer would ensure effective service development, operational...

  • Deputy Chief Operating Officer

    3 days ago

    Epsom, Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Surrey Downs Health & Care An exciting opportunity has arisen for an enthusiastic, ambitious and highly motivated individual to join the management team of Surrey Downs Integrated Care Partnership as the Deputy Chief Operating Officer. The Deputy Chief Operating Officer would ensure effective service development, operational management, and delivery...

  • Patient Services Administrator

    1 month ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job Description Patient Services Administrator (PDF, 800.9KB) - 5 Year Strategy Staff Leaflet (PDF, 460.1KB) - DBS Policy (PDF, 101.1KB) - We're here to care (DOC, 39.0KB)

  • Administrator

    4 weeks ago

    Epsom, United Kingdom OSP Group Ltd Full time

    Our Client is a well-known Electrical Engineering company, providing services across the UK. OSP are looking for an experienced Administrator to join our client’s company on a permanent basis. With a positive attitude, a team player and someone who can take ownership of tasks, working in an office and with experience in the engineering industry, this...

  • Administration Assistant

    1 month ago

    Epsom, United Kingdom Recruitment Connection Ltd Full time

    **Administration Assistant** **Surrey** **£18,000-£24,000 dependent upon experience and qualifications + benefits** An exciting opportunity to work as a Sales Support Administrator for a long established chartered IFA practice which offers a full financial planning service to a large client base. you'll be joining a friendly team working in a modern...

  • Consultant General Paediatrician with An Interest

    1 month ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    We are currently looking to recruit a 9PA Substantive Consultant Paediatrician at Epsom General Hospital, Epsom, Surrey, to help deliver our service in the north of Surrey. The post has been converted from a locum contract to a substantive post to fulfil service requirements. The post will be based at Epsom General Hospital but the post holder may be...

  • Assistant Motor Underwriter

    4 weeks ago

    Epsom, United Kingdom Barker Munro Recruitment Ltd Full time

    Assistant Motor Underwriter Barker Munro is working with this well-established global insurance brand who are looking to add an individual to their busy team based in Surrey as an Assistant Motor Underwriter. As the Assistant Motor Underwriter, you will provide administration and support to the team on New Business administration such as logging and...

  • Financial Planning Administrator

    1 month ago

    Epsom, United Kingdom MB Fitzgerald Full time

    A well-respected Financial Planning firm based in Epsom, Surrey are seeking to recruit a Financial Planning Administrator to join our dynamic team. This is an excellent opportunity for a motivated individual with strong administrative and organizational skills to join a reputable and growing financial planning practice. **Responsibilities**: - Provide...

  • Vehicle Schemes Administrator

    1 month ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    **Vehicle Schemes Administrator** - Hybrid working (3 days per week in the office) - Salary £26,500 - 12 months Fixed Term - Near Epsom, Surrey (due to location own transport is beneficial) - Generous benefits package (Birthday voucher, car scheme, pension, discounted onsite gym membership, subsidised canteen, 25 days holiday + all bank holidays) Are you...

  • Risk Coo

    3 days ago

    Epsom, Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Surrey Downs Health & Care An exciting opportunity has arisen for an enthusiastic, ambitious and highly motivated individual to join the management team of Surrey Downs Integrated Care Partnership as the Deputy Chief Operating Officer. The Deputy Chief Operating Officer would ensure effective service development, operational management, and...

  • Payroll Administrator

    1 month ago

    Epsom, United Kingdom Huntress Full time

    **Payroll Administrator** **3 months temporary assignment** **Full time** **£15.38 p/h** **Epsom** **ASAP Start** Are you experienced in Payroll, looking for a new opportunity to work for a reputable business and available to start ASAP? We are working with a brilliant business in Epsom who are looking for someone to join them full time on a...

  • Lettings Administrator

    3 weeks ago

    Epsom, United Kingdom Rayner Personnel Full time

    Lettings Administrator / Lettings Progression - Epsom - Surrey £30,000PAMon - Fri FT role - office based   We are looking for an efficient and friendly Lettings Administrator / Lettings Progressior to join our clients lively, busy and energetic office in Epsom and become an integral part of the lettings team.    Job Requirements Your duties will...

  • Theatre Receptionist

    4 weeks ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Assisting the Theatre Administrator with any duties to ensure a smooth running of the Theatre administration. Deal with queries for the theatre department and where appropriate referral to a relevant member of staff within the department. Help to organise and set up administrative systems. Ensure any minutes are typed up and distributed to members of...

  • Service Support Administrator

    1 month ago

    Epsom, United Kingdom Sartorius Full time

    We are looking for a Service Support Administrator to join our team in Epsom. You will have strong experience in a support administration position and great communication and teamworking skills. This an outstanding opportunity for an Administrator to join our Service Support team in Epsom. You will manage all aspects of the contract’s administration,...

  • Lettings Administrator

    3 weeks ago

    Epsom, United Kingdom Rayner Personnel Full time

    Lettings Administrator / Lettings Progression - Epsom - Surrey£30,000PAMon - Fri FT role - office based We are looking for an efficient and friendly Lettings Administrator / Lettings Progressior to join our clients lively, busy and energetic office in Epsom and become an integral part of the lettings team.  Job Requirements Your duties will include, but...

  • Junior Financial Planning Administrator

    4 weeks ago

    Epsom, United Kingdom Financial Divisions Full time

    **Junior Financial Planning Administrator - IFA Firm with HNW clients - £24k - Epsom (Surrey) + Bonus + Full Study Support Package** Are you a recent Graduate or Junior Financial Administrator with aspirations to work in wealth management/financial planning? Do you have some basic financial service experience or possibly an internship within a financial...

  • Patient Flow Coordinator

    7 days ago

    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    CCU/GLOUCESTER - Band 5 A&C Patient Flow Coordinator (EPSOM SITE ) We are seeking an energetic, dynamic, and enthusiastic individual with strong organisational skills for the role of Patient Flow Coordinator. The purpose of the Patient Flow Coordinator role is to ensure that patients have a seamless journey and discharge and that the patient’s pathway is...