Receptionist

**Receptionist**:
**Business Support**:
**About us**

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

To provide a friendly, efficient, helpful, and consistent service to our Members & Guests, whilst ensuring that all accounting and security procedures meet company requirements, with an emphasis on the Member Journey at all times.

**Key Areas of Activity**
- Create a professional and friendly first impression and ensure all Members are greeted in a professional, friendly and courteous manner.
- Assist all Members with any queries or issues they may have. Ensure that all Members issues are resolved and followed up to ensure a positive outcome.
- Ensure a consistent high level of service is provided at all times in accordance with the Club Standard Operating Procedures and Training Manual
- Be knowledgeable about daily club operations, check daily events and be up to date with all changes, new procedures, and events.
- Have knowledge of guest rooms, golf courses, locations, amenities, features and all other services offered by the club.
- Be knowledgeable with all Club rules and working with the in-house Security Team to ensure they are enforced at all times.
- Follow cash handling, credit, and banking procedures to check in/out all guests efficiently.
- Operate Jonas, Groupwise system.
- Ensure all shift checklists are completed correctly and in a timely manner, ensuring a proper handover is given to the next shift.
- Answer all telephone calls within three rings and in a friendly courteous manner.
- Ensure the cleanliness of the front desk and back-office areas at all times. Practice clean as you go.
- Liaise with Concierge regarding directing guests to their room, luggage handling and car parking procedures.
- Make sure post is franked and ready for the daily collection.
- Perform other related tasks as assigned by management.
- Report to work on time, in proper and clean uniform, including name badge. Personal appearance and grooming must conform to standard.
- Work with all other departments in a suitable helpful and courteous manner.

**Key Personal Attributes**
- Able to communicate effectively with all stakeholders across the Club.
- Ability to work independently and use initiative
- Demonstrate great teamwork
- Flexible and adaptable to the changing demands of the business.
- Attention to detail and the ability to spot and correct errors

**Benefits**
- Company Bonus Scheme
- Company Pension Scheme with Standard Life
- Enhanced Company Sick Pay, Maternity and Paternity
- Employee meals provided
- Corporate Gym and Spa Membership at the Berystede Hotel
- Birthday leave - 1-day paid time off
- Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more.
- Comp