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Administration Assistant

7 months ago

Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

Lancashire and South Cumbria ICB is a complex organisation serving a population of over 1.8 million people.
- To deliver an effective and competent level of clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.
- The post holder will be responsible for inputting and maintaining data on data systems
- including invoices, photocopying, scanning, providing assistance to clinicians and other administrative staff members, together with the associated correspondence, ensuring a flexible/adaptable approach to their work in order to meet various deadlines and targets.

The role will be varied and will adapt over time as the ICB develops. However, the postholder is expected to fulfil the following key functions:
- General reception duties to include answering telephone calls, taking messages and passing on accurately to the relevant departments/person.
- Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate
- Ensure that all complaints, comments and suggestions are passed on to the appropriate manager/person as required
- Able to work on own initiative, prioritising work, within defined policies and procedures to set timescales
- Have a flexible/adaptable approach to their work in order to meet various deadlines
- Assisting in organising meetings for the department and planning any administrative work as required
- inputting into, monitoring and printing reports from computerised systems
- Undertake research and development as directed
- Filing, archiving, opening and distributing post
- To carry out other appropriate delegated duties as required
- Ensure compliance with all statutory and mandatory training
- The post holder will carry out any other duties as may reasonably be required by their line manager

Lancashire & South Cumbria ICB is a fully-authorised ICB responsible for the full range of ICB statutory duties and powers. The ICB aim is to improve the health of the people of Lancashire & South Cumbria and reduce health inequalities through strong, clinically-led commissioning of high quality healthcare services.

An exciting opportunity has arisen within our Continuing Health Care Team. Role involves assessing patients for Continuing Care funding (CHC), holding a caseload and reviewing patients as necessary. Good induction and training offered. Friendly Multi-disciplinary Team. The role is varied and involves working closely with Local Authority, Acute Trusts and with providers

You will work within the Mental Capacity Act and gain experience involving Best Interest decisions and Court of Protection work.

This is an exciting opportunity to work within a successful, progressive ICB and to make a positive contribution to the lives of people in Lancashire & South Cumbria.

The responsibilities described below are not exhaustive and the post holder expected to take on other responsibilities or specific tasks as required as requested

Further, over time it is likely the remit and requirements of the role will evolve, and the post holder will be required to adjust their working approach and style to accommodate this with the full support of line managers.
- General reception duties to include answering telephone calls, taking messages and passing on accurately to the relevant departments/person.
- Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate
- Ensure that all complaints, comments and suggestions are passed on to the appropriate manager/person as required
- Able to work on own initiative, prioritising work, within defined policies and procedures to set timescales
- Have a flexible/adaptable approach to their work in order to meet various deadlines
- Assisting in organising meetings for the department and planning any administrative work as required
- inputting into, monitoring and printing reports from computerised systems
- Undertake research and development as directed
- Filing, archiving, opening and distributing post
- To carry out other appropriate delegated duties as required
- Ensure compliance with all statutory and mandatory training
- The post holder will carry out any other duties as may reasonably be required by their line manager