Security Officer

5 months ago

Birmingham, United Kingdom Mitie Full time

**REF 43376**

**Mitie has a great opportunity for a Security Officer to join the team in the Birmingham City Centre area working as park of the Lloyds Banking Group contract on Birmingham New Street.**

**Pay: £10.90 p/h**

**Location: Birmingham City Centre, Birmingham New Street**

**Holidays: 28 Days a year**

**Shift Pattern: Monday - **Saturday 0900-1700**

**Hours: 48hrs A Week**

**Probation: 3 Months**

**Job Overview**:
Mitie is looking for a Professional security officer who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers.
- To create a safe environment, free from crime and the fear of crime for customer and colleagues
- To deliver industry leading customer service
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service,Support the Police and crime partnerships where required to aid with the reduction of crime in store
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To call emergency services and Communication Centre to report all incidents

**What we are looking for**
- Previous Security Experience
- SIA SG or DS License
- Flexibility & able to travel to sites
- Full Driving Licence
- Good literacy and communication skills and have excellent verbal and written English.
- Be computer and software literate.
- Reliability, self
- motivated, and ability to use own initiative and work without supervision.
- The ability to solve problems, make decisions and prioritise.
- The ability to transfer self-motivation to staff.
- The ability, tact, and diplomacy to deal with people at all levels.
- Self-confidence and an interest in self-development.
- An interest in the continuous improvement of the Company's performance.
- The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
- Work with management to drive the department forward

**Benefits to working with Mitie include**:

- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities

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