Security Officer

7 months ago

Birmingham, United Kingdom Global Security Guards LTD Full time

**Job description**

As a Retail Security Officer, your primary responsibility is to maintain a safe and secure environment within the retail establishment. Your role involves safeguarding the store, its assets, and ensuring the well-being of customers and staff. Here are key duties and responsibilities associated with this position:
**1. Surveillance and Monitoring**:

- Conduct regular patrols of the retail premises to deter and detect suspicious activities.
- Utilize surveillance systems to monitor the store, identifying potential security threats.

**2. Customer Assistance**:

- Provide a visible and approachable security presence to reassure customers and deter theft or misconduct.
- Offer assistance to customers in need, such as helping locate products or providing directions within the store.

**3. Access Control**:

- Monitor and control access points, ensuring that only authorized personnel enter restricted areas.
- Verify the identification of employees, vendors, and visitors as needed.

**4. Loss Prevention**:

- Implement and enforce loss prevention measures to minimize theft, shoplifting, and fraudulent activities.
- Collaborate with store management to develop and implement strategies for reducing shrinkage.

**5. Conflict Resolution**:

- Intervene in situations involving disputes, disturbances, or unruly behavior, aiming to de-escalate conflicts peacefully.
- Work closely with local law enforcement if necessary and report incidents to management.

**6. Emergency Response**:

- Respond promptly to emergency situations, such as fire alarms or medical incidents, and take appropriate actions.
- Implement evacuation procedures and assist in coordinating emergency responses.

**7. Documentation and Reporting**:

- Maintain accurate and detailed records of security incidents, observations, and daily activities.
- Prepare and submit incident reports to management, documenting any breaches of security or policy violations.

**8. Collaboration with Management**:

- Collaborate with store management to understand security needs and priorities.
- Participate in regular meetings to discuss security concerns, updates, and recommendations.

**9. Asset Protection**:

- Safeguard high-value merchandise and assets, ensuring they are protected from theft or damage.
- Conduct routine checks to ensure the integrity of security devices, such as alarms and locks.

**10. Customer Relations**:

- Build positive relationships with customers and staff, fostering a welcoming and secure shopping environment.
- Communicate effectively with individuals to address concerns and maintain a positive atmosphere.

**11. Training and Development**:

- Stay informed about the latest retail security trends, techniques, and technologies.
- Participate in training programs to enhance skills and knowledge related to security procedures.

A Retail Security Officer plays a crucial role in creating a secure shopping experience for customers and protecting the store's assets. By demonstrating vigilance, professionalism, and excellent customer service, you contribute to the overall success of the retail establishment.

**Job Types**: Full-time, Zero hours contract

**Salary**: From £11.50 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- security: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- First Aid Certification (preferred)
- SIA (preferred)
- Driving Licence (preferred)

Ability to Commute:

- Birmingham, West Midlands (required)

Ability to Relocate:

- Birmingham, West Midlands: Relocate before starting work (required)

Work Location: In person

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