Customer Operations Advisor

4 weeks ago


Hereford, United Kingdom Eriks Full time

Role: Customer Operations Advisor

Location: Hereford

ABOUT US
- We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries.

We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS. We have over 7500 specialist colleagues in 20 countries adding ERIKS Value for industrial customers worldwide.

Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism and innovation, WE MAKE INDUSTRY WORK BETTER

About the role:

- Stores operative responsibilities onsite with the customer
- Receiving, checking, ordering and issuing of parts, dealing with customer stock requests
- General housekeeping activities as required onsite
- Supporting Service Centre Manager and onsite team
- Sales order processing supporting new key clients.
- Processing orders in CRM system
- Resolving customer complaints and queries
- Supporting onsite team for escalations
- Complaint handling
- Administration and coordination of duties

About you:

- You will be an exceptional communicator, both written and verbal with excellent attention to detail and customer focus.
- Be willing and focused on building working relationships whilst having the ability to problem solve and prioritise tasks.

ABOUT OUR OFFER
- In return for your passion and commitment, we offer trust, support and bespoke training to help ensure you continue to grow and thrive with us.

We empower all our employees to drive their own career and a development path and always look to grow our future leaders from within. Our internal Talent team will give you the tools you need to succeed in your career, and the ERIKS family will give you any support and guidance you may need to use them effectively.

On top of a competitive salary our benefits include:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension
- Bike to Work Scheme
- On call and overtime eligibility

ABOUT OUR ENVIRONMENT

We are immensely proud of our culture of empowerment, collaboration and recognition.

If you believe you have what it takes, whilst not meeting all the criteria, please do get in touch as we would love to chat.

You never know, until you give it a go



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