Workshop Administrator

4 months ago

Kettering, United Kingdom Rivus Group Full time

As a Workshop Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the most efficient and highest possible standard of customer service and depot administration procedures. Working as part of the team to maintain, build employee and customer relations to ensure that the workshop operation achieves all set financial and cultural objectives/targets.

And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

**What you’ll do**
- Provide outstanding customer service through face to face, phone and general administration support and filing
- Manage the daily Work In Progress reports ensuring that all jobs are correctly entered on system and that the WIP administration is controlled
- Resolve where possible customer queries when necessary bring to the attention of the Workshop Controller / Workshop Manager
- Deal with customer’s bookings ensuring that we have a method for payment and the correct line of authority and amount procedures are followed
- Work within Company
- Standards as well as Industry & Legal Health, Safety & Environmental standards at all times and without exception
- Understanding of all Company Safe Systems of Work and adhere to them at all times
- Job cards to be raised on the correctly Inc. PO, customer authorisation etc. Raise service sheets on workshop and any other relevant paperwork required
- Provide holiday/ sick cover for MOT, ATF etc.
- Provide all customer documentation in a timely manner and maintain customer files
- Place orders on Sage as needed and liaise with supplier’s chase invoices and keep accruals to a minimum
- Despatch Service Inspection Worksheets and copies of certification to customers as required
- Ensure all vehicle Accident Report Forms are completed correctly and submitted.
- Input daily productivity hours
- Contribute to the development and delivery of an effective and proactive cultural environment
- Manage on site ATF lane (where applicable) for both internal and external bookings and the management of costs and revenue associated with this along with all administration associated to this task.
- Management and processing of all 3rd party costs and challenging and demonstrating cost saving measures against this where possible
- Management of customer platforms, i.e. R2C so we are able to demonstrate 100% compliance and adherence.

**What you’ve got**
- Intermediate IT Skills, specifically Excel, Word, Outlook, Teams and experience of using other specialist in-house programmes
- Previous administration experience within the Automotive industry
- Full UK Drivers’ licence advantageous

**Job Types**: Full-time, Permanent

Pay: £21,000.00-£23,700.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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