Head of Water Production

3 weeks ago

Hampton, United Kingdom Thames Water Utilites Full time

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**What will this role involve?**

This is a high profile and critical senior operational role within the **London Water Senior Leadership Team** responsible for the production, pumping and storage of a continuous supply of safe, clean water for London.

**Day to Day accountabilities and responsibilities include**:

- Have prime operational responsibility for **health and safety** of staff, contractors and customers
- Managing a large operational team, demonstrating clear and consistent **leadership, inspiring and developing **the team to deliver an excellent water service for London
- Working closely with and collaboratively with members of the London Water team and colleagues from across Thames Water, including within System Operations, Asset Management, Finance, Capital Delivery and Engineering.
- Taking significant responsibility for external relationships with regulators, stakeholders and customers.
- Managing operational risk and financial budgets for London water production
- Supporting the development of **capital and operational budgets**, while focussing on sustainable efficiency plans
- Support the London Water Director and be a lead on ‘event’ management
- Health, safety and wellbeing of Thames Water staff, customers and contractors with the company’s ‘Zero Compromise’ policy and values
- Manage a large operational team, demonstrating clear and consistent leadership, inspiring and developing the team to deliver an excellent water service for London
- Support the development and embedding technical competency within Water Production
- Delivery of key messages through the team, TU Partnership meetings and external media
- Full accountability for water quality at all water production assets
- Full accountability for water sufficiency, effective risk management and the protection of resilience of supplies to customers
- Responsible for understanding and proactively managing all of London Water Production’s operational risks, taking timely and appropriate operational and/or investment action
- Financial accountability for London Water Production’s Operational and capital budget and joint responsibility for London Water

**Skills and experience we are looking for**:

- Ability to think and operate strategically, enabling you as an individual and through others, to manage a diverse and complex asset base safely and effectively
- Ability to operate across all levels of the business from operations through to executive level
- Authentic operational leadership style which brings teams together in a regulated and safe environment
- Commercially minded and have a proven track record of effective performance management with the ability to maximise operational performance at all levels
- Willingness to take calculated risks and be comfortable operating under pressure whilst protecting the team, customers, water quality and supply resilience
- Ability to work with ambiguity and operate across all levels of the business
- Ability to drive change, influence and win the hearts and minds of a team through periods of change and transformation
- A passion for collaborative problem solving, with excellent communication

**It would be desirable if you also have**:

- Media skills and experience
- Demonstrable experience in project management with evidenced experience in the management of outsourced and managed service providers

**What’s in it for you**:
Our competitive salary and package include a bonus, car allowance, private healthcare, an excellent contributory pension and 26 days holiday per year increasing to 30 with length of service.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive**.** For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provide Customer Incident Support, as requested by the

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