Public Transport Coordinator

2 weeks ago

Aylesford, United Kingdom Kent County Council Full time

Advert
Our Public Transport department provides a huge range of transport services for people across the county. We support the local public transport network, coordinate concessionary fares schemes and provide bespoke transport services through contracts with local transport providers.

To join us as a Public Transport Coordinator, you need to be passionate about supporting the people of Kent and aware of the Council’s role in passenger transport. You should also have the confidence to talk to all kinds of people in a professional way, even in challenging situations. Finally, you need to be organised and self-motivated, as you’ll be operating in a busy environment. Whether you’re working on-site or from home, you’ll have the freedom to manage your workload your way.

**Your role in our Public Transport team**

Our team organises transport for over 12,000 clients and manages around 3,000 individual contracts. On top of that, over 25,000 young people use our concessionary fares scheme, with around 250,000 older and disabled people accessing our adult concessionary travel scheme.

As a Public Transport Coordinator, you’ll see that our clients get excellent transport services that meet their varied needs. Working with the Mainstream Schools Transport and Local Bus Manager, you’ll review existing transport services to make sure people are getting the best from us. You’ll also arrange bespoke transport for students, procure new services where necessary and manage transport contracts. Customer-focused, you’ll be a primary point of contact, liaising with clients, transport providers, colleagues and the public to deliver efficient, high quality transport.

This is a role that calls for great customer communication skills, both written and verbal. It’s essential that you can express yourself well, even in difficult circumstances. We’re also looking for knowledge of Microsoft Office, the ability to meet deadlines and GCSEs (or equivalent). If you like the buzz of being at the heart of a team, we’d like to hear from you.

**Join us**

In return, you’ll enjoy an excellent work-life balance, access to great rewards via our exclusive schemes and the opportunity to join a range of work-based groups.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification

Interviews will be held on 1st and 2nd June 2023

If you're interested in joining us, why not come along to our open session on Friday 5th May between 10:00 and 14:00. Talk to some of our friendly team, have a coffee and find out more about what we do. No need to book, just turn up on the day.

Contact Details
Steve Benjamin, Local Bus and Mainstream Schools Transport Manager

03000 413531

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