Interim Benefits and Housing Needs Officer

3 weeks ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Interim**
**Benefits and Housing Needs Officer**
**Reference no**:Hackney RQ876340
**Pay Rate**:£20.06
**per hour** PAYE
**Role Length**: This opening assignment is for 3 months
**DBS required for this role.**
**Remote working available.**
**A Benefits/Housing Needs Officer is required to deliver an efficient, high quality and customer-focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households.**
- Mentor both new members of staff and staff from other areas in legislation, practice, procedures, performance of duties and guidance on complex case work.
- Protect the public purse and assets of the client by identifying and preventing fraud and error in all duties.
- Identify holistic and cost-effective solutions through casework and joint working with other services, stakeholders, partners, and agencies.
- Assist with the development of initiatives to meet all aims of the service, including increasing supply of properties, contract management and monitoring, mobility, and re-location, with pan-London and regional partners where necessary.
- Work co-operatively across the benefits and housing needs service to promote an effective, efficient, and holistic service to residents in the borough.
- Offer support and advice to customers and signpost to partners.
- Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community.
- Process accurate and timely payment of Housing Benefits and Council Tax Reduction to all those in the borough that are entitled to financial support to pay their rent and Council Tax in line with legislation. The consideration of revisions of decisions. Administering discretionary awards and payments.
- Ensuring the most appropriate resolution to housing need in the borough. Preventing homelessness by the provision of comprehensive housing advice to members of the public.
- Representation at court as appropriate.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**: Experience:

- Experience of effective partnership working with agencies and stakeholders and the proven ability in engaging, negotiating, and consulting with a wide range of audiences.
- Experience of building positive relationships with a range of both internal and external customers and stakeholders.
- Experience of cross-organisational working, considering the views of others and arriving at solutions of mutual benefit.
- Experience of working flexibly to meet the needs of the service and its customers.
- Experience of dealing with and advising customers in a professional manner.
- Experience of assisting vulnerable and challenging customers.
- Substantial experience and detailed knowledge of the use of IT systems, including data processing, finance and Microsoft systems.
- Proven experience of processing all types of Housing Benefit/Council Tax Reduction claims.
- Extensive experience of Capita Academy Benefits system.
- Experience of Civica/Comino document management system.

Knowledge:

- Extensive knowledge and substantial experience of at least one of the following disciplines:

- Homeless assessments and reviews.
- Homeless prevention and housing advice.
- Temporary Accommodation management, maintenance, income collection and financial monitoring and payments.
- Housing Supply and procurement.
- Lettings, Allocations, and the Housing Register.
- Housing Benefit and Council Tax Reduction schemes.
- Discretionary payments and Local Welfare Support.
- And the legislation, regulations, policy, guidance, and practice associated with these disciplines.

Skills/Technical skills:

- Good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets, and performance standards.
- Excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex legislative in simple language.
- Ability to represent the organisation at court.
- Ability to mentor staff in relation to all service delivery roles.
- Ability to mediate and negotiate effectively.
- Ability to adapt to new legislative, technological, and financial developments whilst maintaining services outcomes in periods of change.
- Ability to analyse and understand complex information.
- Must demonstrate an understanding and appreciation of the importance of confidentiality.
- Must demonstrate an ability to carry out research independently using electronic communication systems and other sources of relevant information.
- Ability to work on projects and contribute to shared outcomes.

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or

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