Benefits and Housing Needs Assistant

3 weeks ago

London, United Kingdom job switch limited Full time

**PURPOSE OF THE JOB**:

- To provide support across Benefits and Housing Needs Service, and to be responsible for updating, collecting and collating a range of data and information, including HR returns, recruitment, performance information, complaints, enquiries and raising and receipting purchase orders.
- To provide an effective and efficient discretionary awards and money management advice service to customers to afford solutions to mitigate the impact of welfare reforms and the economic recession and prevent homelessness.
- To actively develop and maintain an excellent working knowledge of the full range of welfare provision, benefits and localised schemes that are applicable to customers and to work with them to identify the benefits and welfare support they are entitled to.
- To work constructively with partners and stakeholders from a range of other Services and agencies in order to maximise the effectiveness of the Benefits and Housing Needs Service and to provide solutions for customers.
- To deliver an efficient, high quality and customer-focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households.
- To work co-operatively across the Benefits and Housing Needs Service to promote an effective, efficient and holistic service to residents in the borough.

**KEY ACCOUNTABILITIES AND MAIN DUTIES**:

- To deal with all enquiries and referrals for discretionary awards, budgeting, money management and access to welfare benefits providing advice and information, where relevant in a professional and courteous way.
- Recognising the root causes of problems, which need addressing, and participating in appropriate remedial action. Agreeing action plans with the client, and follow up where necessary.

**Job Types**: Full-time, Temp to perm

**Salary**: From £17.27 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

**Experience**:

- local authorty: 3 years (required)
- social housing: 3 years (required)
- Benefits and Housing Needs Assistant: 3 years (required)

Work Location: In person

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