Neighbourhood Coordinator

3 weeks ago

London, United Kingdom PA Housing Full time

**Additional role requirements**:

- Basic DBS
- Full & valid UK driving licence

**So what’s the role all about?**
Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues.

This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.

This role has a set working time of Mon-Fri, 9am-5pm.

**Some of the key tasks and responsibilities include**:

- To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers.
- Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood.
- Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events.
- To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage.
- As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest.
- Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated.
- To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers.
- You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team.

**To be successful in this role, we’d be looking for the following**
- Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role.
- Part or full CIH professional qualification or equivalent.
- To have worked for a minimum of one year in a housing environment preferably social housing management.
- Practical experience of working with Landlord and Tenant Law
- Knowledge of relevant legislation and good practice.
- Knowledge of social housing management procedures

**Skills to set you apart**:
Here are a few more skills we are looking for. Don’t worry if you don’t tick every box. It’s important for us to support you in your role and help you to develop along the way.
- Team player
- Puts customers first
- Passion for service excellence and continuous improvement
- Displays a ‘can do’ attitude with drive and enthusiasm
- Adaptable and flexible approach

**Please refer to the attached job**

**description to find out more**

**What’s in it for you?**
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people’s lives every day.

In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include:

- Performance related pay****:

- **We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues’ success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues
- Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills
- Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more
- Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more
- Travel to work p

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