Customer Relations Executive

5 months ago

Chippenham, United Kingdom Holman Full time

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

We have an exciting opportunity that has arisen for Order Management Executive to join our growing Fleet Team here at Holman UK. The role will be based out of our HQ in Chippenham and we work a hybrid model of Tues-Thurs in the office and working from home on a Monday and Friday, so please bear this in mind when applying. This is a permanent opportunity and we are looking to pay between £27,000 - £30,000 depending on experience.

**Key Responsibilities will include**:
To support the delivery of robust solutions in specification, design and ordering of new vehicles for customers.
Provision of finance lease quotations to support the new business sales team (business development manager community)
Administration and management of the vehicle ordering process through our bespoke on-line car ordering system, to include the implementation of this tool with new customers
Manage customer complaints, working in conjunction with the Quality team in relation to vehicle acquisition or general account management queries as determined
General administration duties to include responding to all allocated customer enquiries, resolving where possible or escalating or referring within the team
Manage the vehicle return process and associated customer updates in conjunction with Holman’s Remarketing team
Support for the Sales & Marketing team regarding bid proposal and literature content, as required
Perform all other duties special projects as assigned.

What are we looking for?

Ideally you’ll have industry or Fleet/Automotive knowledge as this would be extremely helpful
Demonstrable experience of high levels of accuracy and attention to detail
Strong working knowledge of Excel, including functions such as lookups, pivot tables and if statements
Strong experience of manipulating data, reporting and problem solving in Excel

What’s in it for you?

25 days annual holiday entitlement (+ 8 bank holidays)
Group Personal Pension Plan
Death in Service insurance cover
Critical illness insurance cover
Free parking
Health cash plan
Partners In Excellence rewards - Partner of the Quarter, Partner of the Year
Free Breakdown cover (eligible employees - service related)
Long Service Awards, Support for further education / employee development.

**The need to know parts**:
You must have the right to remain and work in the UK.
Please also be aware we do not provide sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employme

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