Spa Receptionist Butlin's

4 months ago

Bognor Regis, United Kingdom Butlin's Full time

About Butlin's
At Butlin’s, we’re all about fun, excitement and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other - we think you’ll fit right in
We
are looking for people who naturally thrive in a customer service environment,
with strong communication and administration skills and who demonstrate a
positive attitude even when working under pressure. We are looking for a
'nothing is ever too much trouble' attitude to really wow our guests with world
class service.

The
overall role of the spa receptionist is to assist with the general day to day
running of the Spa's reception desk and booking system. You will be working
as part of the team to ensure a smooth running and professional operation of
the Spa at all times and to ensure that all guests receive
exceptional service at the point of booking and enquiries.

**Typical working hours**: this
role covers 30 hours over 4 days per week, working a variety of shifts between
8.30am and 8pm, including weekends.
The purpose

**of the role**:
To ensure
guests are booked in for the Spa experience and treatments in the correct
manner following the Spa protocols
To have
strong admin and computer skills in order to use various in-house computer
systems (full training will be given)
To be
in a timely manner
- Have attention to detail and a creative flair, with the ability to communicate

at all levels and thrive under pressure
- When things don't quite go right resolve problems speedily and with empathy in

a way that will ensure guests remember their holiday for all the right
reasons, resulting in customer satisfaction and improvement to the
overall guest experience
- Give professional advice and promote available treatments
- Maintain high standards of appearance at all times
- Maintain high standards of the Spa area and changing rooms, reporting any

defects to the Senior Therapist
- Comply

with legislation and company policy at all times
- Establish and grow good working relationships with your team leader/manager

and fellow team members.
- Are able to work flexible shifts including evenings and weekends
- Strong communication skills
- Be a committed team player including being flexible and enthusiastic
- Have a problem solving attitude

Interested?
If this sounds like the perfect opportunity for you, we would love to hear from you. To apply, please send us a copy of your CV along with a letter or a few words about why you would like to work for Butlin’s and what about this role excites you.

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