Quality, Performance and Engagement Officer

3 weeks ago

Staffordshire, United Kingdom Staffordshire County Council Full time

**Are you wanting to use your knowledge in marketing and quality in adult care services to provide an outstanding experience?**

Staffordshire County Council are looking for a motivated person who is passionate about providing outstanding care quality and driving service improvements. Our aspirations are to receive an ‘outstanding’ rating with the CQC, and we are looking for someone who shares our values, ambitions, and vision.

You will support the Quality, Performance and Engagement Manager to deliver quality assurance and monitor performance for CQC regulated and non-regulated services, including residential care, supported living, respite, specialist day opportunities and home care.

The role will involve supporting performance auditing, monitoring, and reporting along with marketing and engagement activities, employee communications and training coordination. In addition, the postholder will offer administrative support to Provider Services senior management and board.

This is a full-time role, working remotely with occasional travel to services across the county.

What you will bring

You have the ability to relate positively to the people that we support, communicating effectively with staff at all levels and building good relationships with other professionals that we work with. You have the ability to work effectively with others to achieve business plans, agreed targets and performance indicators, and work effectively under pressure and prioritise workloads.

You will have experience in data collation and manipulation, including the development of reports and presentations.

You will have experience in using and managing social media platforms and be adept at digital communication, considering information accessibility needs.

What you will have
- Formal qualification in business administration or a relevant field
- Understanding of marketing principles, including social media
- Knowledge of GDPR and confidentiality
- Experience using and managing social media platforms
- Knowledge of the principles of quality assurance in care settings
- Excellent written and verbal communication skills
- Good level of information and communication technology skills
- Organisation and time management skills

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

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