Techbar Support Coordinator

6 days ago


Lincoln, United Kingdom Serco Plc Full time

Full Time, 37 hours, Permanent
Lincolnshire County Council
£21,500-£25,000 + Benefits

The UKE Citizen Services Local Government Partnerships contracts are transforming to improve standardised service delivery, maximise economies of scale and to reduce costs in line with a reduced demand for services.

Due to the success and fast growth of our service, we are looking for a Tech Bar Coordinator to expand the services provided by the Tech Bar.

As Tech Bar Coordinator you will be working within the High Profile Tech Bar based in Lincolnshire County Council, Newlands Lincoln. The specifics of the role will be attending to users who visit the Tech Bar for various reasons.

**Some examples of these would be**:
Provide a swap out device (laptop Tablet Phone)

Provide a new starter with devices and assist with login

Deploy peripheral item (keyboard, Mice, Connectors)

Point of assistance for walk up enquiries

Updating CMBD (asset inventory)

Keeping the area clean and tidy

Working in a team under the supervision of a Tech Bar lead.

Support on-going refresh projects

What you’ll need to do the role

You will need a strong customer service background along with a keen interest in I.T. You will need a good understanding of Microsoft 365 products (Word Excel Outlook), Good I.T hardware skills with and understanding of laptop/tablet ports.

This is an On-Site role of 37 Hours per week Monday - Friday. You will need to be able to travel to 5 days a week to our Lincoln site, be highly punctual and flexible.

**What we offer**:
Salary £21,500 - £25,000

Up to 6% contributory pension scheme

Serco discounts which include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships

We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme

A company passionate about diversity and inclusion
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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